Client Experience Coordinator — SEA (Luxury Jewelry)

Richemont Luxury; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Van Cleef & Arpels in Singapore seeks a Client Experience Assistant to elevate service quality across the SEA region. You will support the Client Experience Manager, coordinate with boutiques and internal teams, and help implement client-focused activations in line with Maison guidelines.

The role involves managing stock movements, vendor relations, and project participation to ensure seamless client interactions. A proactive, detail-oriented mindset is essential.

Qualifications

• Experience in the retail industry.
• Excellent organizational skills and attention to detail.
• Ability to collaborate cross-department with stakeholders.
• Ability to work autonomously and proactively.

Responsibilities

• Support the Client Experience Manager to ensure the highest level of client experience in the SEA market.
• Roll-out Client Experience guidelines, tools, gifting campaigns, and in-boutique animations.
• Coordinate with boutiques, internal departments, and external partners for smooth execution.
• Manage administrative tasks including stock movements, vendor management, and PO creation.
• Contribute to cross-functional projects and initiatives as required.

Skills

Retail experience

Organizational skills

Attention to detail

Cross-functional collaboration

Autonomy

Proactivity

Problem solving

Job description

Van Cleef & Arpels in Singapore seeks a Client Experience Assistant to elevate service quality across the SEA region. You will support the Client Experience Manager, coordinate with boutiques and internal teams, and help implement client-focused activations in line with Maison guidelines.

The role involves managing stock movements, vendor relations, and project participation to ensure seamless client interactions. A proactive, detail-oriented mindset is essential.