Crew, Attractions Guest Experience & Ticketing (Full Time)

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A theme park and resort operator in Singapore is hiring for a service role focused on guest interaction and sales processing. Candidates should have GCE N/O/A Levels or equivalent and be prepared to work shifts, including evenings and weekends. Relevant experience is preferred. Join us to enhance guest experiences in a vibrant environment.

Qualifications

• Experience in a service role preferred.
• Ability to perform shift work, including evenings, weekends, and public holidays.
• Capable of standing for long hours.

Responsibilities

• Ensure proper execution of redemptions and ticket sales.
• Attend to guest feedback and provide service recovery.
• Perform group sales and processing duties.

Skills

Customer service

Communication

Flexibility

Education

GCE N/O/A Levels, ITE Certificate or Diploma

Job description

Responsibilities

• Ensure all redemptions, ticket sales and various department initiatives are performed in accordance with the defined procedures.

• Attend to guests’ feedback and render appropriate service recovery whenever applicable.

• Perform group sales, processing and relationship duties at the various stations.

• Ensure cleanliness and orderliness of work areas, and perform administration duties as assigned.

• Interact with guests with a fun and cheerful disposition; disseminate information related to the park and rides.

Requirements

• GCE N/O/A Levels, ITE Certificate or Diploma.

• Relevant experience in service role preferred; or equivalent combination of education and experience.

• Able to perform shift work, and willing to work during evenings, weekends and public holidays.

• Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.