Credit Control Executive

CADMUS RESOURCES; Singapore; On-site; SGD 27,900 - 39,060; Full time

Job summary

A leading company in Singapore seeks a collections agent to enhance customer service and efficiency in collections. Responsibilities include handling inbound and outbound calls, negotiating payments, and ensuring correct allocation of payments. Candidates should have 1-2 years of relevant experience and strong communication skills.

Qualifications

• 1 to 2 years of working experience in telemarketing, customer service, or debt collection.
• Pleasant and firm phone skills.
• Team player with a positive attitude.

Responsibilities

• Handle inbound and outbound collection calls.
• Explain breakdown of amounts payable to customers.
• Negotiate repayment amounts and dates.

Skills

Customer Service

Negotiation

Communication

Organization

Independence

Job description

• Handle inbound and outbound collection calls in a call centre environment.
• Communicate and explain breakdown of amount payable to customers in detail.
• Negotiate with customers on repayment amount and payment dates, where applicable.
• Provide customer service and enhance overall collections efficiency and delinquency rates.
• Ensure payments are correctly allocated, to the appropriate accounts and against the appropriate invoices.

Requirements:

• 1 to2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call centre environment)
• Highly independent and organized
• Team player with a positive attitude
• Pleasant and firm phone skills

Working Location: Yishun

Working Hours: Mon-Fri 9am - 6pm

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.