Field Collection Officer

Experian Singapore Pte Ltd; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Experian Singapore Pte Ltd is seeking a driven collections professional to join our Credit Services team in Singapore. You will manage all collection activities through calls, emails and negotiated actions to deliver targets and maintain performance standards.

You should be adept at building relationships, communicating effectively in English (Mandarin a plus), and working independently in a fast-paced environment to achieve daily and team targets while upholding customer service quality.

Qualifications

• Experience in collections/accounts receivables, contact center and customer service role
• Candidates without experience are welcome to apply
• Highly motivated with good negotiation and communication skills
• Able to converse in Mandarin is an advantage to effectively communicate with Mandarin-speaking clients
• Persuasive, firm, tactful and customer service oriented
• Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery
• Ability to thrive in a fast-paced working environment and achieve individual / team targets
• Ensuring maximum contribution to a positive working culture

Responsibilities

• Responsible for all collection management activities through telephone calls, emails, initiation of house visits and other appropriate actions
• To manage and achieve daily productivity standards in terms of call attempts, contacts and promise to pay by customers
• Apply negotiation strategies to ensure successful recovery of overdue outstanding
• Analyse and evaluate errant cases to recommend and initiate appropriate course of action
• Update the collection system immediately on all collection activities undertaken for cases assigned
• Generation of reminders
• Any other duties as may be assigned by company’s management from time-to-time roadmap.

Skills

Collections/AR

Job description

We are looking for an individual who has a deep personal drive and accountability for great performance and results delivery to be part of the Credit Services team in Experian Singapore. You will be responsible for all collection management activities through negotiation and other appropriate actions and maintaining consistently high level of performance.

What you’ll be doing

• Responsible for all collection management activities through telephone calls, emails, initiation of house visits and other appropriate actions
• To manage and achieve daily productivity standards in terms of call attempts, contacts and promise to pay by customers
• Apply negotiation strategies to ensure successful recovery of overdue outstanding
• Analyse and evaluate errant cases to recommend and initiate appropriate course of action
• Update the collection system immediately on all collection activities undertaken for cases assigned
• Generation of reminders
• Any other duties as may be assigned by company’s management from time-to-time roadmap.

What you’ll need to bring to the party

• A passion for driving corporate activities to achieve collection management targets
• The ability to consistently deliver great results
• The ability to build strong and productive relationships, internally and externally
• The ability to communicate effectively in English
• Strong organizational and time management skills, attention to detail and ability to work independently
  

More about you

• Experience in collections/accounts receivables, contact center and customer service role
• Candidates without experience are welcome to apply
• Highly motivated with good negotiation and communication skills
• Able to converse in Mandarin is an advantage to effectively communicate with Mandarin-speaking clients
• Persuasive, firm, tactful and customer service oriented
• Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery
• Ability to thrive in a fast-paced working environment and achieve individual / team targets
• Ensuring maximum contribution to a positive working culture
  

Why this role is critical to us

This role is critical in supporting the function’s operations and helping achieve its objectives of collection management whilst ensuring high level of performance is maintained. We need an individual who is competent in collection operational matters, with impeccable attention to detail and can-do attitude. The individual needs to be comfortable “getting their hands dirty” and working with a range of cross functional teams to deliver results.