Collections Call Specialist

PINNACLE CREDIT SERVICES PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Pinnacle Credit Services Pte. Ltd. in Singapore is seeking a contact center professional to handle overdue account recovery for banking, telecom, healthcare, and commercial portfolios. The role emphasizes professionalism, clear communication, and customer satisfaction.

You will manage inbound and outbound calls, explain balances, negotiate payment plans, and maintain accurate records to support collections. Diploma or O-level/Nitec with at least one year of related experience is required.

Qualifications

• Proven experience in inbound/outbound call center or customer service.
• Experience in debt collection is a plus.
• Diploma, O-level, or Nitec certificate.

Responsibilities

• Handle inbound and outbound collection calls to recover overdue payments.
• Explain detailed breakdowns of amounts payable to customers.
• Follow up on overdue accounts to meet client targets.
• Apply collection best practices and strategies to improve collection effectiveness.
• Arrange payment plans with customers to facilitate debt recovery.
• Perform administrative duties related to enquiries and accounts monitoring to support collection processes.
• Update and maintain the Credit Collection Systems accurately to reflect collection activities.
• Collaborate with team members and work independently to meet collection goals.
• Perform any other ad-hoc duties assigned to support the team and operations.

Skills

English communication

Customer service

Phone etiquette

Team collaboration

Education

Diploma / O-level / Nitec

Job description

Pinnacle Credit Services Pte. Ltd. in Singapore is seeking a contact center professional to handle overdue account recovery for banking, telecom, healthcare, and commercial portfolios. The role emphasizes professionalism, clear communication, and customer satisfaction.

You will manage inbound and outbound calls, explain balances, negotiate payment plans, and maintain accurate records to support collections. Diploma or O-level/Nitec with at least one year of related experience is required.