TikTok Local Services - Merchant & Listing Policy Manager

TikTok; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

TikTok is seeking a Governance & Experience professional within Local Services in Singapore to design and implement end-to-end governance programs that protect trust and uplift user experience across global markets.

The role focuses on onboarding standards, risk management, and data-driven governance, collaborating with product, risk, and analytics teams to optimize solutions and reduce operational costs.

Qualifications

• 3+ years in platform governance or risk governance.
• Bachelor’s degree or higher in a relevant field.
• Strong strategic thinking and communication across teams.

Responsibilities

• Develop and optimise onboarding standards, review rules, and governance strategies.
• Collaborate with business teams to conduct risk assessments and governance improvements.
• Adopt a data-driven approach to refine risk perception and governance metrics.
• Enhance governance logic through data insights to reduce risks and costs.
• Work with product and model teams to improve governance tools and capabilities.

Skills

Strategic thinking

Project management

Cross-functional collaboration

Communication skills

Proactive and self-motivated

Education

Bachelor's degree or higher in Mathematics/Statistics/Engineering/Data Analysis

Tools

SQL

Python

Excel

Job description

Responsibilities

About the team

With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local service platform for users and partners. In Local Services, through POI, Video, LIVE, Search, and other various products -- services and roles related to life are creatively connected, making the daily life experience richer, more unique, and more innovative.

At the same time, Local Services creates an inclusive and fair business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency. In this regard, the Governance and Experience team of Local Services seeks to preserve trust and uplift the user experience for TikTok Local Services, by designing and implementing end-to-end programmes that enable a safe, trustworthy and thriving international marketplace.

Responsibilities

• Develop and optimise industry-specific merchant and product onboarding/posting standards, review rules, governance strategies, KYB (Know Your Business) solutions, POI (Point of Interest) and review management mechanisms to mitigate baseline and ecosystem risks, reduce negative feedback, and enhance user experience.
• Collaborate with business teams to conduct risk assessments based on business initiatives, improve end-to-end governance frameworks, and drive the implementation of governance solutions.
• Adopt a data-driven approach to refine risk perception and governance metrics.
• Enhance governance logic through risk monitoring and data insights to drive down risk indicators.
• Work with product and model development counterparts to improve governance tools and model recognition capabilities, increasing governance efficiency and reducing operational costs.

Qualifications

Minimum Qualifications

• 3 years of experience in platform governance, risk governance, merchant/product governance, or content ecosystem governance.
• Bachelor’s degree or higher, with a preference for majors in Mathematics, Statistics, Engineering, Data Analysis, or related fields.
• Strong strategic thinking, project management, and communication skills, with the ability to collaborate across teams and drive complex projects.
• Proactive and self-motivated, capable of managing priorities in a fast-paced environment.

Preferred Qualifications

• Experience in local services/e-commerce is preferred.
• Proficiency in data query and analysis tools (e.g., SQL, Python, Excel) is preferred.
• Excellent oral and written communication skills, including a demonstrated ability to develop and communicate complex strategies in writing.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.