TikTok Local Services - Creator & Content Policy Manager

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok Local Services (TikTok GO) seeks a governance professional to design and operate trust and safety programmes for creators and the content ecosystem, spanning regulatory, cultural, and promotional issues.

The role involves data-driven analysis, cross-functional collaboration with Algorithm, Product, Engineering and Legal teams, and building lifecycle governance across onboarding to account health to ensure a fair, thriving international marketplace.

Qualifications

• 5+ years in governance or experience programmes within O2O, Local Services, E-commerce, strategy consulting, operations management, content risks, seller risks, or related governance & experience programmes.
• Strong Bachelor's degree in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields.

Responsibilities

• Devise governance strategies to ensure trust of the Creator and Content ecosystem of TikTok Local Services.
• Analyse issues based on data and user feedback; formulate governance strategies, collaborate with cross-functional teams like Algorithm, Product, Engineering, Legal teams, etc.; and implement measures to enhance ecosystem safety.
• Establish policies to govern regulatory, compliance, cultural, and promotional issues of Creators and the Content ecosystem of TikTok Local Services; regulate risks and quality of the ecosystem.
• Establish a governance strategy system across the entire lifecycle of creators within TikTok Local Services. Enhance governance efficiency through onboarding, offboarding, benefits control, funds control, account health, etc., aiming to build a fair and orderly ecosystem.
• Manage risks by balancing alongside enabling growth for legitimate Creators and businesses. Work with relevant stakeholders to understand painpoints and growth challenges of Local Services' Creators and businesses.
• Monitor the ecosystem through data-driven and investigative methods; respond to emergencies and conduct ad-hoc investigations as needed.

Skills

Governance experience

Data-driven analysis

Strategic thinking

Programme management

Communication skills

Education

Bachelor's degree in quantitative field

Tools

SQL

Python

Excel

Job description

Responsibilities

About the team

TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them.

With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.

At the same time, Local Services creates an inclusive and fair business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency. In this regard, the Governance and Experience team of Local Services seeks to preserve trust and uplift the user experience for TikTok Local Services, by designing and implementing end-to-end programmes that enable a safe, trustworthy and thriving international marketplace.

Responsibilities

• Devise governance strategies to ensure trust of the Creator and Content ecosystem of TikTok Local Services.
• Analyse issues based on data and user feedback; formulate specific governance strategies, collaborate with cross-functional teams like Algorithm, Product, Engineering, Legal teams, etc.; and implement measures to enhance ecosystem safety.
• Establish policies to govern regulatory, compliance, cultural, and promotional issues of Creators and the Content ecosystem of TikTok Local Services; regulate risks and quality of the ecosystem.
• Establish a governance strategy system across the entire lifecycle of creators within TikTok Local Services. Enhance governance efficiency through measures such as onboarding, offboarding, benefits control, funds control, account health, etc., aiming to build a fair and orderly ecosystem.
• Manage risks by balancing alongside enabling growth for legitimate Creators and businesses. Work with relevant stakeholders to understand the painpoints and growth challenges of Local Services' Creators and businesses. Formulate and implement strategies to ensure a good Creator and business experience while governing risks.
• Monitor the ecosystem through data-driven and investigative methods; respond to emergencies and conduct ad-hoc investigations as needed.

Qualifications

Minimum Qualifications

• 5+ years of demonstrated hands-on and in-depth experience in driving data-driven governance and experience programmes within O2O, Local Services, E-commerce, strategy consulting, operations management, content risks, seller risks, seller operations, or related governance & experience programmes, e.g., regulating Merchant risks, or other O2O or trust and safety programmes.
• Strong Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields.

Preferred Qualifications

• Proficiency in utilising querying and analytical tools, and conducting data analysis (e.g., SQL, Python, Excel) is advantageous. Data interpretation or analysis will be advantageous for the role.
• Possesses strategic thinking, as well as programme management and communication skills, with the ability to manage and push complex projects, as well as influence multiple cross-functional teams.
• Familiarity with O2O, E-commerce, or other online and offline local services, governance & customer experience, regulatory and compliance requirements.
• Proactive, independent and driven; able to thrive in ambiguity and handle multiple competing priorities in a fast-paced environment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.