CPaaS Service & Commercial Manager

China Mobile International Limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

China Mobile International Limited is seeking an experienced CPaaS Service & Commercial Manager to drive commercial growth and service management of our CPaaS/A2P business across the APAC region. You will bridge country sales, Product, Operations, external partners, and HQ to ensure robust pricing, supplier management, and seamless service execution.

The ideal candidate brings 5–8 years in A2P SMS or CPaaS, with strong commercial acumen and the ability to collaborate cross-border with

Qualifications

• 5 to 8 years of professional experience in A2P SMS, CPaaS, telecom wholesale, or messaging environments.
• Strong background in pricing strategies, margins, and external supplier/partner management.
• Solid grasp of A2P ecosystem, SMS routing mechanics, and telecom operations.

Responsibilities

• Drive APAC CPaaS/A2P commercial strategies, develop pricing models, review deal margins, and forecast regional revenue.
• Collaborate with HQ and Product teams to localise CPaaS/A2P offerings and support country sales enablement and launches.
• Manage regional A2P suppliers, aggregators, and partners, lead sourcing, cost optimization, and performance monitoring.
• Oversee traffic routing and service quality with Ops, coordinate major incident escalations, and drive continuous improvements.
• Navigate country-specific A2P/SMS regulations with Legal, Compliance, Network, and Product teams.

Skills

Commercial & Supplier Acumen

Pricing strategies

A2P SMS

Telecom operations

Bilingual English & Mandarin

Job description

China Mobile International (CMI) is looking for an experienced CPaaS Service & Commercial Manager to drive the commercial growth and service management of our CPaaS / A2P business across the APAC region. In this pivotal role, you will act as the key regional focal point bridging country sales teams, Product, Operations, external partners, and HQ—ensuring robust pricing strategies, optimized supplier management, and seamless service execution.

Key Responsibilities

• Commercial & Business Management: Drive APAC CPaaS/A2P commercial strategies, develop pricing models, review deal margins, and consolidate regional traffic, pipeline, and revenue forecasts.
• Product & Market Development: Collaborate with HQ and Product teams to localise CPaaS/A2P offerings, identify emerging use cases, and support country sales enablement and product launches.
• Supplier & Partner Management: Manage regional A2P suppliers, aggregators, and strategic partners. Lead supplier sourcing, cost optimization, rate benchmarking, and performance monitoring.
• Service & Operational Governance: Partner with Operational Support to oversee traffic routing and service quality, coordinate major incident escalations, and drive continuous operational improvements.
• Regulatory & Compliance Coordination: Navigate country-specific A2P/SMS regulations, working closely with Legal, Compliance, Network, and Product teams on requirements like Sender ID, filtering, and local infrastructure.

Ideal Profile & Requirements

• Experience: 5 to 8 years of professional experience in A2P SMS, CPaaS, telecom wholesale, or messaging environments.
• Commercial & Supplier Acumen: Strong commercial background with proven expertise in pricing strategies, margin optimization, and managing external suppliers/aggregators.
• Technical Understanding: Solid grasp of the A2P ecosystem, SMS routing mechanics, and telecommunications operations.
• Bilingual Advantage: Proficiency in both English and Mandarin (spoken and written) is strongly preferred to facilitate smooth cross-border collaboration and alignment with Mandarin-speaking HQ stakeholders, regional partners, and carriers.
• Key Interfaces: A collaborative team player comfortable working with APAC Country Sales, HQ CPaaS/Product, Network/Operations, Pricing, Finance, Legal/Compliance, and external MNOs.