Court Case Management / Operations @ Havelock Square

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; Sur place; SGD 33 000 - 39 000; Plein temps

Résumé du poste

Business Edge Personnel Services PTE LTD invites applications for a Case Management & Court Operations role in Singapore. You will support judges by coordinating hearing dates, arranging events, and handling frontline case administration in a busy court service.

The position requires at least 3 years’ relevant experience, strong communication and stakeholder relationship skills, and comfort with digital systems.

Qualifications

• At least 3 years of relevant working experience.
• Strong communication and interpersonal skills.
• Service-oriented with ability to engage diverse stakeholders.
• Organised, meticulous, and able to manage competing priorities.
• Adaptable in a dynamic, fast-paced environment.
• Comfortable using digital systems to support operations.
• Sound judgement handling sensitive information.
• Able to work independently and within teams.
• Experience in public sector operations or case management is an advantage.

Responsabilités

• Support judges by coordinating hearing dates and court events.
• Perform front-line counter and case administration duties.
• Maintain case records and operational databases.
• Engage with court users and stakeholders on processes.
• Collaborate with agencies to improve service delivery.
• Participate in improvement projects and SOP reviews.
• Work on public-facing counter duties and weekend/holiday rosters.

Connaissances

Strong communication skills

Interpersonal skills

Organised and meticulous

Digital systems literacy

Adaptable and resilient

Public sector experience (advantage)

Description du poste

Job Scope:

Case Management & Court Operations

• Support Judges in the conduct of court proceedings, including arranging hearing dates, scheduling court events and coordinating hearing logistics.
• Perform front-line counter and case administration duties, including assisting court users, checking documents and processing applications within prescribed timelines.
• Support the preparation and coordination of mentions, hearings, case conferences and other court events.
• Maintain case records, databases and operational systems in accordance with established processes and timelines.

Court User & Stakeholder Engagement

• Provide professional and responsive assistance on court processes, enquiries and service-related matters.
• Handle operational and system-related enquiries involving court users, internal and external stakeholders.
• Work closely with stakeholders to facilitate effective case administration and service delivery.

Collaboration& Coordination

• Coordinate with government agencies, community partners and other stakeholders to support the effective management of cases and court processes.
• Build positive working relationships with internal and external stakeholders.

Continuous Improvement

• Participate in projects to improve operational processes, workflows and service delivery.
• Contribute to the review and enhancement of standard operating procedures and work practices.
• Support digitalisation, innovation and transformation initiatives to enhance operational effectiveness and improve court user experiences.

Operational Requirements

• The role includes regular public-facing counter duties, as well as rostered duties that may include weekends/Public Holidays, based on operational needs.

Requirements:

• At least 3 years of relevant working experience.
• Strong communication (written and verbal) and interpersonal skills.
• Service-oriented with the ability to engage professionally with diverse stakeholders.
• Organised, meticulous and able to manage competing priorities effectively.
• Adaptable and resilient in a dynamic and fast-paced work environment.
• Comfortable using digital systems and technology to support operational work.
• Sound judgement when handling sensitive and confidential information.
• Able to work independently as well as collaboratively within and across teams.
• Experience in public sector operations, legal/social service administration, customer service, or case management would be an added advantage.

To work onsite. Location: Havelock Square Contract Period: 6 months Salary: $3000 to $3500/month (depending on experience) Working Arrangement: Mon-Fri office hours EA License No: 96C4864 Reg. No.: R24121728 EUNICE WOO JING QI