Corporate Services Coordinator

JLL; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

JLL is seeking a Corporate Services Coordinator to support local reception, guest services, and conference room management on-site in Singapore. You will liaise with the Regional Corporate Services team and coordinate with Dining Services for events and meetings.

The role requires 2-3 years in front desk or client-facing roles, strong English communication, and an ability to work independently with a professional demeanor.

Qualifications

• Excellent verbal and written English communication.
• Demonstrated ability to manage high-volume reception duties with attention to detail.
• Strong organizational and multitasking abilities with prioritization skills.
• Professional demeanor with courteous and cooperative approach.
• Ability to work independently with minimal supervision.

Responsibilities

• Manage incoming calls from internal and external stakeholders.
• Welcome visitors and coordinate with reception, EA’s, and meeting hosts.
• Coordinate conference room bookings and resolve conflicts via EMS/Book-It.
• Glean client knowledge to engage guests and field caller questions.
• Maintain pristine reception areas and report facilities issues via SNOW tickets.

Skills

Communication skills

Multitasking

Organizational skills

Customer service

Independence

Tools

EMS

ServiceNow

Book-It

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description:

Call Management

• Managing incoming calls from internal and external stakeholders

Guest Management

• Welcoming all visitors
• Notifying departmental EA’s and/or meeting host of their guest’s arrival
• Coordinating with building lobby and other reception desk
• Coordinating with Dining Services team as and when needed / arranging catering for local meetings / events
• Creating and running daily reports from EMS / Book-It

Conference Room Management

• Proactively managing bookings and resolving meeting room conflicts via EMS /Book-It system
• Liaising with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly
• Performing daily room checks of all conference rooms; reporting any issues by creating SNOW tickets and monitoring until issues are resolved

Client Knowledge

• Receptionists will need to gain an understanding of the company, so they are able to engage in passing conversation with guests or when fielding questions from callers
• Receptionists must become adept at recognizing key business unit leaders and corresponding EAs and learning any preferences in relation to call forwarding or guest greeting, escorting and delivery.

Physical Reception Areas

• Ensuring the reception area is pristine, clean and tidy at all times
• Reporting facilities issues (e.g., broken / worn furniture, blown light bulbs, dirty floors, carpets, walls etc.) immediately. Raising SNOW tickets, and following up until these items are resolved
• Ensuring newspapers, magazines and publications are current and neatly displayed
• Ensuring wardrobes are empty of debris, and free and clear to accept guests’ coats and luggage

Corporate Services Coordinator responsibilities:

• Local point of contact for Regional Corporate Services team
• Assist Regional Event Marketing Coordinator with local events
• Mail / print services (including stationary inventory management)
• Subscription services
• Courier management
• Physical Records Management
• Workplace Management requests and work order creation and tracking ensuring tickets are actioned and closed
• Pantry services management
• Security requests and monthly access report management
• Expenses and Invoice Management

Qualifications:

• Minimum 2-3 years of experience in reception, front desk, customer service, or client-facing roles within corporate, hospitality, or financial services environments
• Excellent verbal and written communication skills in English (additional languages an advantage)
• Demonstrated ability to manage high-volume reception duties with strong attention to detail
• Strong organizational and multitasking abilities with effective prioritization skills
• Professional demeanor with a courteous and cooperative approach
• Ability to work independently with minimal supervision
• Client-focused mindset with proactive customer service skills and ability to anticipate needs
• Ability to handle confidential information with discretion and maintain professional boundaries

Location:

On-site –Singapore

Job Tags:

Hiring

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.