Reservations and Switchboard Agent

JLL; Singapore; On-site; SGD 36,000 - 49,000; Full time

Job summary

JLL Singapore is seeking a Reservations and Switchboard Agent to support day-to-day operations for room bookings and client communications. You will work with the Assistant Supervisor to ensure timely room reservations and confirmations, while delivering excellent customer service in a fast-paced environment.

The role requires 2–5 years in customer service, familiarity with hospitality practices, and a strong focus on client satisfaction.

Qualifications

• At least N or O level certification with 2–5 years of customer service experience.
• Strong customer service focus and ethical conduct.
• Culturally sensitive and able to work with integrity.

Responsibilities

• Manage day-to-day Switchboard/Room Reservation operations alongside Assistant Supervisor.
• Book Client Area’s meeting rooms and send confirmations by email.
• Respond to information, service and assistance requests in a timely manner.
• Coordinate with vendors, hospitality team, technicians and site staff to maintain service levels.

Skills

Customer service

Teamwork

Integrity

Cultural sensitivity

Education

N or O levels

Tools

Data craft Hospitality Suite System

AV equipment

Job description

Reservations and Switchboard Agent

Integrated Facilities Management

What this job involves:

Managing day-to-day operations

You will be assisting the Assistant Supervisor to manage the day-to-day Switchboard/Room Reservation Operation in a professional manner while meeting client needs. This includes making room bookings at Data craft Hospitality Suite System, booking Client Area’s meeting rooms as well as ensuring that all Room Booking confirmation is sent to the User via email. On top of that, you will be responding to requests for information, service and assistance in a timely manner. When there are issues of concerns, you will be reporting it back to the management.

Being a team player

You will be actively supporting an environment that supports teamwork, co-operation & performance excellence. You will also participate in Department briefings and team meetings. Being a team player also means that you will be coordinating with vendors, hospitality team (e.g. Client services, Catering reservation team), technicians and site staffs. To ensure that the service levels are maintained, you will be pro-actively managing Client’s expectations with the knowledge of Client’s protocol.

Ensuring adherence

You will be ensuring that policies and operations procedures are followed in order to complete tasks efficiently as well as ensure that service standards are maintained. You will also be monitoring guidelines and strategies to protect health and safety of the staff and others. You will also play an important role in protecting the reputation of the client as well as our firm.

Sound like you? To apply you need to be:

Experienced in customer service

You have at least an N or O level certification with 2 to 5 years of experience in customer service such as a cabin crew or in the hospitality industry. You have a strong customer service focus. You are also culturally sensitive and is able to perform work ethically and with integrity.

Knowledge of procedures for booking Client Area’s meeting rooms

Knowledge on making room bookings at Data craft Hospitality Suite System. Actively support an environment that supports teamwork, co-operation & performance excellence. Good Knowledge of the Client protocol Familiar with list of available basic amenities and Audio & Visual equipment.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:

On-site –Singapore

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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