Facilities Assistant Client Services

JLL; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Jones Lang LaSalle (JLL) is hiring a Facilities Assistant Client Services to act as the primary bridge between clients and daily facility operations in Singapore. You will coordinate service requests, support maintenance activities, and help ensure a premier client experience through proactive communication and organized service delivery.

You will monitor work orders, perform regular inspections, coordinate with vendors, and maintain thorough records while contributing to health, safety, and

Qualifications

• Experience with CMMS and work order platforms in a facilities context.
• Strong communication and multitasking abilities in fast-paced environments.
• Proficiency with Microsoft Office Suite and related business software.

Responsibilities

• Serve as the primary point of contact for client service requests, coordinating resolutions across facility operations.
• Monitor and manage work order systems, tracking progress from intake to completion.
• Conduct regular facility inspections to identify maintenance needs and safety concerns.
• Coordinate with vendors, contractors, and internal teams for preventive maintenance and repairs.
• Maintain records of service activities, vendor interactions and compliance requirements.
• Support health and safety initiatives and ensure regulatory standards are met.
• Prepare reports on service metrics and facility performance for leadership.
• Assist with events, space reconfigurations and move coordination as needed.
• Build relationships with clients and colleagues to deliver reliable service.

Skills

CMMS

Work order systems

Microsoft Office

Communication skills

Multitasking

Education

Associates or Bachelor’s degree in facilities management

Tools

Space management software

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Assistant Client Services

What this job involves:

As a Facilities Assistant Client Services professional at JLL, you’ll serve as a vital connection point between our clients and the seamless operations that keep their workplaces running smoothly. This role places you at the heart of daily facility operations, where you’ll coordinate service requests, support maintenance activities, and ensure that every workspace detail contributes to an exceptional client experience. You’ll work collaboratively with technicians, vendors, and client stakeholders to resolve issues quickly and maintain the high standards our clients expect. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and in this position, you’ll see that commitment come to life through every interaction and service delivery. Your organizational skills and proactive communication will help create environments where people can focus on their work, knowing their facility needs are handled with care and professionalism. We embrace more innovative ways of working, and you’ll have opportunities to contribute ideas that enhance service delivery and client satisfaction.

What your day-to-day will look like:

• Serve as the primary point of contact for client service requests, responding promptly to inquiries and coordinating timely resolutions across facility operations
• Monitor and manage work order systems, tracking requests from intake through completion while maintaining clear communication with clients and service providers
• Conduct regular facility inspections to identify maintenance needs, safety concerns, or opportunities to improve the client experience before issues arise
• Coordinate with vendors, contractors, and internal teams to schedule preventive maintenance, repairs, and special projects with minimal disruption to daily operations
• Maintain accurate records and documentation of all service activities, work orders, vendor interactions, and facility compliance requirements
• Support health and safety initiatives by ensuring facilities meet regulatory standards and promptly addressing any identified risks or concerns
• Prepare reports on service metrics, client satisfaction, and facility performance to help leadership make informed decisions about operations and improvements
• Assist with special events, space reconfigurations, and move coordination to support evolving client needs and workplace flexibility
• Build strong relationships with clients and colleagues by demonstrating reliability, professionalism, and a genuine commitment to exceptional service delivery

Required qualifications:

• High school diploma or equivalent, with additional education or certification in facilities management, business administration, or related field preferred
• 1–3 years of experience in facilities operations, client services, customer support, or a related role within commercial real estate or corporate environments
• Demonstrated ability to manage multiple priorities simultaneously while maintaining attention to detail and meeting deadlines in a fast-paced environment
• Strong interpersonal and communication skills with the ability to interact professionally with clients, vendors, and team members at all organizational levels
• Proficiency with computerized maintenance management systems (CMMS), work order platforms, and standard business software including Microsoft Office Suite
• Problem-solving mindset with the ability to assess situations quickly, identify practical solutions, and
• Flexibility to adapt to changing priorities and client needs while maintaining a positive, service-oriented attitude

Preferred qualifications:

• Associate’s or bachelor’s degree in facilities management, business administration, hospitality management, or a related discipline
• Experience working in integrated facilities management, corporate real estate services, or property management with exposure to diverse building systems
• Familiarity with building automation systems, energy management platforms, or space management software
• Knowledge of OSHA regulations, building codes, and health and safety compliance standards relevant to commercial facilities
• Certification in facilities management (e.g., IFMA’s Facility Management Professional or Certified Facility Manager) or demonstrated commitment to professional development
• Bilingual capabilities to better serve diverse client populations and team members

Location:

On-site –Singapore

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.