Business Support, Concierge

Jones Lang LaSalle Property Consultants Pte Ltd; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

JLL is seeking a front-line facilities support professional for the On-site Singapore location. You will assist VIP arrivals, manage the concierge counter, handle calls, log feedback, and coordinate facilities team support to ensure a smooth experience for tenants and guests.

Responsibilities include meeting room bookings, event coordination, and generating reports. Strong English communication, time management, and a collaborative, proactive attitude are essential to succeed in this role.

Qualifications

• Experience in the service industry
• Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent
• Fluent speaking and written English are required
• Able to multitask with good time management skills
• Strong written and oral communication skills

Responsibilities

• Assist with VIP arrivals and manage concierge counter and enquiries
• Log all feedback and follow through until case is resolved
• Handle calls and deploy facilities team support
• Book and manage meeting rooms and coordinate events
• Generate concierge, call log, meeting room and event reports
• Escalate issues to manager and assist Helpdesk as needed
• Ad hoc tasks as assigned by the manager

Skills

Time management

Communication skills

Multitasking

Teamwork

Microsoft Excel

Microsoft Word

Professional demeanor

Education

Diploma in Business/Hospitality/Tourism/Hotel Management

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Work Dynamics - Integrated Facilities Management

Accountabilities

Operations

• Assist with VIP’s arrival
• Manage the concierge counter and all enquires
• Manage calls
• Log all feedback and follow through until case is satisfactorily resolved
• Handle complaints and deploy facilities team support
• Use the Visitor Management System to pre-register guests / visitors
• Book and manage meeting rooms (setup, cleanliness, AV etc.)
• Event coordination
• Generate concierge reports
• Assist and deploy Butler Services
• Assist Helpdesk as and when needed
• Ad hoc tasks that may be assigned as when needed

Reporting

• Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)
• Responsible for Call Log reports
• Responsible for Meeting Room reports
• Responsible for Event Reports
• Ensure escalated issues are reported to manager immediately
• Other reports and activities assigned by the manager

Key Result Areas/ Competencies

• Ability to work under pressure efficiently
• Proactive and solution oriented, friendly with assertive and personable nature
• Demonstrate initiative and able to work in a team-based environment with plenty of movement
• Experience in using Microsoft Excel and Word
• Decorous and Diplomatic

Required Qualifications & Experience

• Experience in the service industry
• Able to multitask with good time management skills
• Good relationship building skills
• Strong written and oral communication skills
• Fluent speaking and written English are required
• Minimum Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent
• Prior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantage
• Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude

Location:

On-site –Singapore

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at ••••@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.