Business Support, Concierge

JLL; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

JLL is seeking a Front Desk/Concierge professional to support operations in our Singapore site. You will assist VIP arrivals, manage the concierge counter, handle inquiries, log feedback, and ensure issues are resolved promptly. You will also log calls, support the Helpdesk, and coordinate meeting rooms and events.

The role requires a diploma in Business/Hospitality/Tourism/Hotel Management or equivalent, excellent English communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in the service industry and ability to multitask.
• Strong written and oral communication skills in English.
• Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent required.

Responsibilities

• Assist VIP arrivals and manage the concierge counter and inquiries.
• Log feedback, follow up, and resolve issues to satisfaction.
• Handle calls, deploy facilities team support, and manage guest registrations.
• Book and manage meeting rooms, coordinate events, and generate reports.
• Support Helpdesk as needed and perform ad hoc tasks.

Skills

Multitasking

Time management

Written and verbal communication

Fluent English

Relationship building

Teamwork

Proactiveness

Microsoft Excel

Microsoft Word

Education

Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Work Dynamics - Integrated Facilities Management

Accountabilities

Operations

• Assist with VIP’s arrival
• Manage the concierge counter and all enquires
• Manage calls
• Log all feedback and follow through until case is satisfactorily resolved
• Handle complaints and deploy facilities team support
• Use the Visitor Management System to pre-register guests / visitors
• Book and manage meeting rooms (setup, cleanliness, AV etc.)
• Event coordination
• Generate concierge reports
• Assist and deploy Butler Services
• Assist Helpdesk as and when needed
• Ad hoc tasks that may be assigned as when needed

Reporting

• Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)
• Responsible for Call Log reports
• Responsible for Meeting Room reports
• Responsible for Event ReportsEnsure escalated issues are reported to manager immediately
• Other reports and activities assigned by the manager

Key Result Areas/ Competencies

• Ability to work under pressure efficiently
• Proactive and solution oriented, friendly with assertive and personable nature
• Demonstrate initiative and able to work in a team-based environment with plenty of movement
• Experience in using Microsoft Excel and Word
• Decorous and Diplomatic

Required Qualifications & Experience

• Experience in the service industry
• Able to multitask with good time management skills
• Good relationship building skills
• Strong written and oral communication skills
• Fluent speaking and written English are required
• Minimum Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent
• Prior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantage
• Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude

Location:

On-site –Singapore

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.