Job description
- Be a key contact for client enquiries and own them from receipt to resolution
- Coordinate with internal teams and update clients on status, cut-offs, documents, fees and outcomes
- Process domestic and international remittances
- Handle charge and fee payments and collections
- Process eGIRO and G3 payments
- Reconcile nostro breaks and support investigations
- Follow controls, procedures and MAS requirements
- Flag operational risks and exceptions early
- Spot recurring client issues and expedite for fixes
- Support payments projects, UAT and industry-wide testing
- Keep procedures and work instructions up to date
- Share knowledge and cross-train the team
Requirements
- At least 6 years in payment operations or cash management in banks
- Hands-on experience with payments, client enquiries and investigations
- Knowledge of SWIFT, operational controls and MAS requirements
- Knowledge of payment screening exceptions and ISO 20022
About the role
Join the Payment Services team of an international bank in Singapore
Support corporate clients across cash management, electronic banking, remittance, clearing, and inward and outward payments
What you'll do
- Be a key contact for client enquiries and own them from receipt to resolution
- Coordinate with internal teams and update clients on status, cut-offs, documents, fees and outcomes
- Process domestic and international remittances
- Handle charge and fee payments and collections
- Process eGIRO and G3 payments
- Reconcile nostro breaks and support investigations
- Follow controls, procedures and MAS requirements
- Flag operational risks and exceptions early
- Spot recurring client issues and expedite for fixes
- Support payments projects, UAT and industry-wide testing
- Keep procedures and work instructions up to date
- Share knowledge and cross-train the team
What you'll bring
- 6+ years in payment operations, cash management or transaction banking operations
- Hands-on experience with payments, client enquiries and investigations
- Client services experience
- Knowledge of SWIFT, operational controls and MAS requirements
- Knowledge of payment screening exceptions and ISO 20022
- Strong analytical and problem-solving skills
- Clear written and spoken English
- Comfortable with banking systems and Microsoft Office
- Experience with electronic banking, remittance, clearing, nostro reconciliation, eGIRO or G3 is a plus