Convocation & Graduation Operations Manager

Singapore Institute Of Technology; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Singapore Institute of Technology’s Registrar’s Office is seeking a Manager/Senior Manager to lead a team responsible for graduation processes, awards administration and Convocation activities, ensuring accuracy, timeliness and compliance.

The role emphasizes driving operational excellence through process redesign and digital transformation, coordinating with internal and external partners to deliver a memorable Convocation experience for graduands and guests.

Qualifications

• A recognised degree in any discipline.
• At least 5 years of relevant work experience, preferably in an Institute of Higher Learning (IHL).
• Experience in stakeholder management, event planning and procurement is advantageous.
• Proven ability to lead and manage teams.
• Strong organisational, communication and problem-solving skills.
• Ability to work collaboratively with internal and external stakeholders.

Responsibilities

• Lead planning, coordination and execution of Convocation ceremonies with detailed project planning and stakeholder coordination.
• Review operating models and implement innovative practices to improve service delivery.
• Drive process redesign and workflow optimisation using automation, AI and digital solutions.
• Ensure accurate and timely completion of graduation-related processes and administration of awards.
• Oversee procurement activities, vendor management and contract administration.
• Review and manage learner requests and appeals related to graduation and awards.
• Monitor service standards and optimise resources.
• Develop and review strategies to mitigate enterprise risks and ensure business continuity.
• Oversee the division's administrative matters, including budgeting and staff training.
• Support university events and other administrative matters/projects as assigned.

Skills

Stakeholder management

Event planning

Procurement

Team leadership

Organizational skills

Communication skills

Collaboration

Problem solving

Education

Bachelor's degree / Degree in any discipline

Tools

Microsoft Office Suite

Job description

Singapore Institute of Technology’s Registrar’s Office is seeking a Manager/Senior Manager to lead a team responsible for graduation processes, awards administration and Convocation activities, ensuring accuracy, timeliness and compliance.

The role emphasizes driving operational excellence through process redesign and digital transformation, coordinating with internal and external partners to deliver a memorable Convocation experience for graduands and guests.