Control-M Administrator / Support SME

AVATAR MODERN TECHNO SERVICES PTE. LTD.

Singapore

On-site

SGD 90,000 - 150,000

Full time

11 days ago

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Job summary

AVATAR MODERN TECHNO SERVICES PTE. LTD. seeks an experienced Control-M Administrator / Support SME to own the Control-M platform, ensure health, stability, and performance across the Enterprise scheduling environment. The role emphasizes administration, upgrades, integrations, and automation in a 24x7 support model.

You will collaborate with application, infrastructure, and vendor teams to drive improvements, resolve incidents, and deliver reliable scheduling services.

Qualifications

Experience in Control-M Administration across Enterprise Manager, Servers, and Agents.
Capability to manage upgrades, patching, and migrations with minimal downtime.
Strong troubleshooting and incident-management skills within a 24x7 support context.

Responsibilities

Administer and maintain Control-M Enterprise Manager, Servers, and Agents.
Configure calendars, resources, alerts, and escalation policies for reliability.
Perform upgrades, patches, and lifecycle management; validate post-upgrade health.

Skills

Control-M Administration

Control-M Upgrades

Control-M HA/DR

Control-M Automation API

Ansible

Terraform

Python

PowerShell

Shell Scripting

Linux/Unix Administration

Troubleshooting

Tools

Ansible

Terraform

Python

PowerShell

Shell Scripting

Linux/Unix

Job description

Job Summary

We are seeking an experienced Control-MAdministrator / Support SME responsible for the administration, maintenance, enhancement, and support of the Control-M scheduling platform. The role involves ownership of the Control-M infrastructure, platform health, integrations, automation initiatives, upgrades, and incident resolution. The candidate will work closely with application, infrastructure, and vendor teams to ensure platform stability, availability, and operational excellence.

The role requires participation in a 24x7support model, including shift rotations, on-call support, and major incident management activities.

Key Responsibilities

Control-M Platform Administration &Support

Administer and maintain Control-M Enterprise Manager, Control-M Servers, Agents.
Manage Control-M platform configurations, control parameters, security settings, and system administration activities.
Monitor and maintain server health, agent connectivity, and overall platform availability.
Configure and maintain calendars, resources, alert thresholds, notification policies, and escalation mechanisms.
Perform Control-M upgrades, patch installations, hotfix deployments, and platform lifecycle management.
Execute post-upgrade validation and resolve compatibility or configuration issues.
Perform platform performance tuning, optimization, and capacity planning.
Troubleshoot and resolve platform-level incidents impacting scheduling services.
Manage Control-M High Availability (HA), Disaster Recovery (DR), and failover-related activities.
Coordinate with BMC Support for product issues, defect analysis, and escalation management.
Develop and maintain platform documentation, SOPs, architecture diagrams, configuration baselines, and operational procedures.

Control-M Integration Support

Maintain and support existing Control-M integrations with enterprise applications and external systems.
Monitor integration health and ensure reliable communication between Control-M and connected platforms.
Troubleshoot and resolve:
Connectivity issues
API communication failures
Authentication and authorization issues
Configuration-related issues
Integration service failures
Support integration of Control-M with enterprise monitoring, observability, and ITSM tools.
Ensure alert and event forwarding mechanisms are functioning as expected.
Perform validation and testing following integration, upgrade, or configuration changes.
Collaborate with application, infrastructure, security, and network teams to resolve cross-functional issues.

Automation & Infrastructure as Code(IaC)

Required Skills

Hands-on experience with Ansible and/or terraform for infrastructure provisioning, configuration management, and automation.
Strong scripting capabilities using:
Python
PowerShell
Shell Scripting (Linux/Unix)
Develop automation solutions to streamline operational and administrative activities.
Create and maintain reusable automation workflows, playbooks, and scripts.
Design and support Infrastructure-as-Code (IaC) implementations to improve consistency and reduce manual effort.
Experience with source control and automation best practices.
Knowledge of Control-M Automation API and Job-as-Code (JaaC) is highly desirable.

Incident, Problem & ChangeManagement

Provide L2/L3 support for Control-M platform and integration-related incidents.
Perform root cause analysis and implement permanent fixes for recurring issues.
Support change implementation activities, including platform upgrades, configuration changes, and integration enhancements.
Participate in Problem Management and Continuous Service Improvement initiatives.
Ensure compliance with organizational change and release management processes.

24x7 Operational Support

Provide 24x7 operational support for the Control-M platform and related services.
Participate in shift-based support and on-call rotations.
Support major incident resolution and critical production recovery activities.
Ensure adherence to SLA and availability targets.
Participate in disaster recovery testing and business continuity exercises.

Mandatory Skills