contract Infrastructure Support Engineer #IAC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 40,000 - 68,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking an infrastructure support professional to provide day-to-day BAU operations in a fast-moving environment in Singapore. The role covers network and server support, incident resolution and collaboration with cross-functional teams.

You will handle L1/L2 troubleshooting, monitor systems, perform health checks, and assist with changes and maintenance. Candidates should have 2–5 years of relevant experience and a Diploma/Degree in IT or related field.

Qualifications

• Diploma or degree in IT, CS, engineering or related field.
• 2–5 years in infrastructure support or IT operations.
• Experience delivering BAU infrastructure support in an end-user environment.
• Strong networking knowledge: TCP/IP, DNS, DHCP, VLANs and basic routing.
• Experience with Windows Server and/or Linux environments.
• Familiarity with monitoring tools.
• Knowledge of ITIL incident, problem and change management.
• Strong troubleshooting and analytical skills.
• Good communication and cross-functional collaboration.

Responsibilities

• Provide day-to-day BAU infrastructure operational support.
• Troubleshoot and resolve L1/L2 infrastructure incidents.
• Support LAN/WAN, switches, routers, firewalls, and connectivity.
• Maintain Windows and Linux server availability and performance.
• Monitor infrastructure systems and respond to alerts and service requests.
• Perform health checks, maintenance and operational tasks across environments.
• Collaborate with network and server teams to resolve incidents.
• Escalate complex issues to L2/L3 teams when required.
• Document incidents, steps, resolutions and procedures.
• Follow ITIL, change and incident management processes.
• Coordinate with stakeholders and vendors for timely resolutions.
• Support infrastructure projects and ad-hoc duties as assigned.

Skills

Networking concepts

Windows Server

Linux

ITIL processes

Troubleshooting

Communication skills

Education

Diploma/Degree in IT or related discipline

Tools

Monitoring tools

Job description

Key Responsibilities

• Provide day-to-day BAU infrastructure operational support within an end-user environment.
• Perform L1/L2 troubleshooting and incident resolution for infrastructure-related issues.
• Support network infrastructure, including basic troubleshooting of LAN/WAN, switches, routers, firewalls, connectivity and network access issues.
• Support server infrastructure, including Windows/Linux servers, system availability, performance and basic troubleshooting.
• Monitor infrastructure systems and respond to alerts, incidents and service requests.
• Perform basic health checks, troubleshooting, maintenance and operational tasks across infrastructure environments.
• Work with network and server teams to investigate and resolve infrastructure incidents.
• Escalate complex issues to the relevant L2/L3 infrastructure, network or vendor teams when required.
• Assist with user-facing infrastructure issues involving connectivity, access, servers and other IT infrastructure services.
• Participate in infrastructure changes, patching, maintenance and planned activities where required.
• Maintain accurate documentation of incidents, troubleshooting steps, resolutions and infrastructure procedures.
• Follow established ITIL, change management, incident management and operational procedures.
• Coordinate with internal stakeholders and vendors to ensure timely resolution of infrastructure-related issues.
• Support infrastructure projects and improvement initiatives when required.
• Any other ad-hoc duties as assigned by supervisor.

Requirements

• Diploma/Degree in Information Technology, Computer Science, Engineering or a related discipline.
• 2–5 years of experience in infrastructure support, IT operations, system administration or a similar role.
• Hands-on experience providing BAU infrastructure support in an end-user environment.
• Good understanding of networking concepts, including TCP/IP, DNS, DHCP, VLANs and basic routing/switching.
• Experience supporting Windows Server and/or Linux environments.
• Familiarity with network and server monitoring tools.
• Experience handling L1/L2 infrastructure incidents and troubleshooting.
• Good understanding of ITIL processes, particularly incident, problem and change management.
• Strong troubleshooting and analytical skills.
• Good communication skills and the ability to work effectively with infrastructure and cross-functional teams.
• Able to work in a fast-paced operational environment and respond effectively to infrastructure incidents.