Infrastructure Engineer

Dexian Asia Pacific; Singapore; On-site; SGD 40,000 - 60,000; Part time

Job summary

Dexian Asia Pacific is seeking an Operations – Gaming, Shift ITFM Infrastructure Engineer I to support and maintain mission-critical IT infrastructure in data centers. The role involves network and server installation, monitoring and incident management in a 24×7 rotating shift.

The candidate will install and configure data center hardware, manage network devices, perform basic Windows Server administration, and coordinate with Facilities and Security to ensure high availability and smooth

Qualifications

• Experience in a 24×7 mission-critical environment.
• Knowledge of large-scale data center installations, rack management and cabling.
• Hands-on experience supporting enterprise network infrastructure.
• Experience installing and supporting server hardware (HP, IBM, Dell, Cisco).
• Knowledge of Layer 2 networking and WAN troubleshooting methodologies.

Responsibilities

• Install, configure and maintain data center infrastructure including racks, cabinets, servers and network equipment.
• Install, test and manage CAT5, coaxial and fiber cross-connects.
• Configure and manage network devices such as switches, firewalls and SNMP devices.
• Monitor health and availability of network and server infrastructure in a 24×7 shift.
• Perform basic Windows Server administration and patch management.
• Respond to incidents and support service restoration.
• Manage incident, service request and change tickets to meet SLA/OLA targets.
• Coordinate with Facilities, Security and Surveillance for data center operations.
• Maintain documentation, shift handovers and timesheets.
• Perform additional infrastructure tasks as directed.

Skills

Networking infrastructure

Data center operations

Windows Server administration

Incident management

Documentation and handover

Shift-based work

Education

Bachelor's Degree in Information Technology or related field

Tools

Switches

Firewalls

IPS

IP KVM

SNMP-enabled devices

Job description

Role Name: Operations – Gaming, Shift ITFM Infrastructure Engineer I

Employment Type: 06-Month Contract

Job Description

The Operations – Gaming, Shift ITFM Infrastructure Engineer I is responsible for supporting and maintaining mission-critical IT infrastructure within data center environments. The role involves network infrastructure support, server and hardware installation, monitoring, incident management, and ensuring high availability of IT systems in a 24×7 rotating shift environment.

Key Responsibilities

• Install, configure, and maintain data center infrastructure, including structured cabling, racks, cabinets, servers, and network equipment.
• Perform installation, testing, labeling, and maintenance of CAT5, coaxial, and fiber cross-connects.
• Configure and manage network devices such as switches, firewalls, IPS, IP KVM, and SNMP-enabled devices.
• Monitor the health and availability of network and server infrastructure on a 24×7 rotating shift.
• Perform basic Windows Server administration and patch management.
• Respond to incidents, troubleshoot infrastructure issues, and support service restoration.
• Manage incident, service request, and change management tickets while meeting SLA/OLA targets.
• Coordinate with Facilities, Security, and Surveillance teams to ensure optimal operation of Data Centers and ELV rooms.
• Maintain documentation, shift handovers, project support activities, and timesheets.
• Perform additional infrastructure-related tasks assigned by the supervisor.

Education

• Bachelor's Degree in Business, Information Technology, Computer Science, or a related discipline (preferred).
• Equivalent relevant work experience may be considered in lieu of a degree.

Preferred Certifications

• Diploma in IT Network Engineering or equivalent.
• Network Management and Design certification.
• Windows Operating System Administration/Management certification.

Required Experience

• Experience working in a 24×7 mission-critical environment.
• Experience with large-scale data center installations, rack management, and structured cabling.
• Hands-on experience supporting enterprise network infrastructure.
• Experience installing and supporting server hardware (HP, IBM, Dell, Cisco preferred).
• Experience with storage and backup infrastructure.
• Knowledge of Layer 2 networking technologies.
• Experience troubleshooting LAN and WAN environments.
• Experience configuring routers, switches, and related networking equipment.

Required Knowledge

• Network design and implementation.
• Network troubleshooting methodologies.
• Enterprise infrastructure support and monitoring.
• Ability to manage multiple tasks simultaneously.
• Strong communication and interpersonal skills.
• Well-organized with strong attention to detail.
• Team player with the ability to work in a shift-based environment.
• Ability to perform under pressure in a mission-critical operations environment.