Contract: Digital Transformation Analyst

JOHN ETHANS INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 78,000 - 123,000; Full time

Job summary

JOHN ETHANS INTERNATIONAL PTE. LTD. in Singapore seeks an experienced Digital Business Analyst for a contract role.

The position requires bridging business needs with technology, working closely with product/project teams, solution architects and IT teams in an Agile environment to deliver meaningful digital outcomes. You will gather requirements, write user stories, craft process flows and collaborate across cross-functional teams to ensure successful solution delivery and adoption while

Qualifications

• Strong experience in requirements gathering, user discovery, process analysis and translating business needs into technology solutions.
• Demonstrated experience working in Agile/Scrum or other iterative product development environments.
• Strong understanding of product thinking and experience using user-centric approaches to solve complex business problems.
• Experience working with enterprise applications or systems, including system enhancements, issue resolution and ongoing operational support.
• Experience working with vendors, technical teams and multiple stakeholder groups.

Responsibilities

• Understand business and user needs, identify pain points and translate them into clear business and technology requirements.
• Conduct stakeholder discussions, workshops and discovery sessions to understand problems and define potential solutions.
• Apply product thinking, Design Thinking and/or Service Design approaches to identify opportunities and improve user experiences.
• Develop user stories, acceptance criteria, process flows, functional requirements and other relevant documentation.
• Work closely with product managers, project managers, solution architects, developers and other technical teams throughout the delivery lifecycle.
• Support Agile delivery through backlog refinement, prioritisation and iterative solution development.
• Evaluate potential technology solutions and provide recommendations based on business needs, scalability, sustainability and feasibility.
• Support the enhancement and ongoing management of existing enterprise systems, including issue resolution and continuous improvement.
• Liaise with vendors, technology partners and support teams to investigate and resolve system-related issues.
• Gather and analyse user feedback, system performance and operational information to identify opportunities for improvement.
• Support solution testing, implementation and user adoption activities.
• Ensure proposed solutions comply with relevant technology, security, governance and operational requirements.
• Communicate findings, recommendations and proposed solutions effectively to both business and technical stakeholders.

Skills

Analytical thinking

Stakeholder management

Facilitation

Communication skills

Agile/Scrum experience

Problem-solving

Education

Bachelor's degree in Computer Science / Information Technology / related discipline

Job description

JOHN ETHANS INTERNATIONAL PTE. LTD. in Singapore seeks an experienced Digital Business Analyst for a contract role.

The position requires bridging business needs with technology, working closely with product/project teams, solution architects and IT teams in an Agile environment to deliver meaningful digital outcomes. You will gather requirements, write user stories, craft process flows and collaborate across cross-functional teams to ensure successful solution delivery and adoption while