Contract Customer Service Coordinator (MNC/ Logistics Supply Chain) #HZO

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is recruiting for a 6-month contract role in Singapore's Science Park to support customers and manage orders. You will handle inquiries, process orders in ERP, coordinate with suppliers and internal teams, and ensure timely delivery and invoicing.

The ideal candidate has 2–4 years in customer service or order management, good communication, and experience with SAP. This role offers exposure to cross-functional operations and contract coordination.

Qualifications

• Min. Diploma/Degree in Business, Supply Chain, Engineering or related discipline.
• 2–4 years of experience in Customer Service, Order Management or Service Coordination.
• Experience with ERP systems; SAP preferred.
• Able to liaise with customers, suppliers and internal teams.

Responsibilities

• Handle customer inquiries on product, maintenance, rental, price and delivery.
• Create new customers in the system and screen partners.
• Process orders in ERP, schedule jobs, quote and invoicing.
• Check stock with factory/suppliers and coordinate delivery.
• Support service contracts, renewals and scheduling.
• Liaise with engineers, sales and CS team on queries.

Skills

Customer service

Order management

Communication

Coordination

Team collaboration

Education

Diploma/Degree in Business, Supply Chain, Engineering

Tools

SAP

Job description

Duration: 6 months contract
Salary: Up to $4.5K
Location: Science Park

Job Scope

Customer support and Order processing

• Attend to customers enquiries i.e. product, maintenance, rental, price, delivery etc.
• Create new customer in system and screening of all partners.
• Liaise with customers and contractors on receiving of customer equipment, own equipment (rental), process order in ERP system, job scheduling, quote, follow up, delivery order & invoicing in accordance to company guideline and policy
• Check stock availability with factory/suppliers.
• Administer PR for service tools – record, rental orders, liaise with supplier/ logistic and verify invoice.
• Administrate FOA Service Warranty for Service Repair and work with Logistic for return and delivery to customer/ warehouse.
• Actively liaise with engineers, sales and other CS Executive on customer queries, technical issues, status and deliveries schedule
• Follow-up queries on pricing with factory and 3P suppliers and responsible for the creation of new part number where necessary.
• Coordinate with purchaser, warehouse and delivery service providers to arrange customer order delivery.
• Monitor weekly open orders and unbilled transactions.

Contracts Management

• Support Service Sales on Contracts, rental and Spares both for local and overseas customers.
• Monitoring maintenance contract, rental schedule and coordinate with team for service scheduling, engineer dispatch and rental follow up action
• Observes run-out-date of contracts/ rental due, reminder to customer, service manager, supervisor and prepare renewal documents.

General Support

• To assist and stand-in for co-colleague’s task & role during her absence.
• Provide assistance to Service Managers in general administrative duties and monthly reports.
• Recommend the inventory planning based on consumption of high runner parts
• Any other additional duties not listed above that may be deemed as appropriate by the Service Manager.
• Take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Job Requirements

• Min. Diploma/Degree in Business, Supply Chain, Engineering or related discipline.
• Min. 2–4 years of experience in Customer Service, Order Management or Service Coordination.
• Working experience with SAP DW 1 will be an added advantage