Continuous Improvement & Process Optimization Manager

DSV Contract Logistics Pte. Ltd.; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

DSV Contract Logistics Pte. Ltd. in Singapore is seeking a Process Improvement Lead to drive end-to-end transformation of business processes. You will assess current workflows, map processes and partner with stakeholders to design rapid, value-driven changes.

The role focuses on managing change activities, developing project plans, and delivering training materials to ensure adoption. You will monitor benefits, KPIs, and realisation while promoting standardised practices across regional teams.

Responsibilities

• Lead continuous improvement and process optimisation initiatives from assessment through to implementation.
• Analyse existing business processes to identify inefficiencies, gaps, risks and opportunities for improvement.
• Work with business stakeholders to develop and implement improved processes and ways of working.
• Manage business change activities to ensure successful adoption of new processes, systems and operating models.
• Develop project plans, timelines, key deliverables and implementation strategies.
• Facilitate workshops and process mapping sessions with relevant stakeholders.
• Develop business cases, recommendations and improvement proposals for management review.
• Monitor project progress, risks, issues and benefits realisation.
• Develop communication and training materials to support the implementation of process changes.
• Track and measure the impact of improvement initiatives using relevant KPIs and performance indicators.
• Promote a culture of continuous improvement and encourage the adoption of standardised processes and best practices.
• Collaborate with regional and local teams to ensure alignment and consistency across business processes.
• Provide regular updates and recommendations to senior management on improvement initiatives and business change activities.

Job description

DSV Contract Logistics Pte. Ltd. in Singapore is seeking a Process Improvement Lead to drive end-to-end transformation of business processes. You will assess current workflows, map processes and partner with stakeholders to design rapid, value-driven changes.

The role focuses on managing change activities, developing project plans, and delivering training materials to ensure adoption. You will monitor benefits, KPIs, and realisation while promoting standardised practices across regional teams.