Regional Operations Lead for Process Improvement & Growth

Monee; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

Monee in Singapore is seeking a driven professional to manage and drive process improvement initiatives across the business. You will design and enhance operational processes to boost customer experience, track performance metrics, and conduct root cause analyses to identify productivity gains.

The role requires cross-functional collaboration across multi-country teams and strong analytical thinking in a fast‑paced, start-up environment.

Qualifications

• Bachelor’s degree in Finance, Commerce, Accounting, Business or related field, expected graduate by July 2027.
• Experience in process improvement projects is a plus.
• Experience working with cross-functional, multi-country teams.
• Excellent communication, planning and organizational skills.
• Strong analytical and quantitative skills with a solution-driven mindset.

Responsibilities

• Drive and manage process improvement projects to strengthen operational capabilities and productivity.
• Design and enhance key operational processes to deliver superior customer experience.
• Track and monitor operation performances and metrics across key customer interactions.
• Conduct root cause analysis to identify quality and productivity improvement areas.
• Streamline standard operating procedures.

Skills

Communication

Planning

Organizational skills

Analytical skills

Quantitative skills

Fast learner

Multitasking

Self-motivated

Cross-functional collaboration

Education

Bachelor’s Degree or higher in Finance/Commerce/Accounting/Business

Job description

Monee in Singapore is seeking a driven professional to manage and drive process improvement initiatives across the business. You will design and enhance operational processes to boost customer experience, track performance metrics, and conduct root cause analyses to identify productivity gains.

The role requires cross-functional collaboration across multi-country teams and strong analytical thinking in a fast‑paced, start-up environment.