Concierge Officer

ARSLAN SRS PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

ARSLAN SRS Singapore seeks a professional Concierge Officer for a prestige luxury retail boutique in Singapore. You will be the first point of contact, delivering premium service in a welcoming, safe, and secure environment.

You will greet guests, assist with wayfinding, manage registrations, coordinate with staff for VIP visits, and handle inquiries while maintaining a polished, client-focused presence. Experience with high-profile clients is preferred.

Qualifications

• Minimum qualification: GCE N-Level or equivalent.
• Experience in concierge, customer service, hospitality, retail, or security is preferred.
• Excellent communication and interpersonal skills.
• Presentable and professional appearance.
• Ability to work independently and in a team.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Welcome customers and visitors professionally.
• Provide wayfinding and concierge support.
• Register visitors and manage access control.
• Coordinate with staff for appointments and VIP visits.
• Attend to customer inquiries with accurate information.
• Maintain a professional boutique presence.
• Observe and report security concerns promptly.
• Ensure compliance with workplace policies and procedures.
• Support daily operations as assigned by management.

Skills

Communication skills

Interpersonal skills

Customer service

Professional grooming

Teamwork

Independent worker

Education

N-Level/O-Level

Tools

Computer basics

Job description

Location: Singapore
Industry: Security & Customer Service
Employment Type: Full-Time

About the Role

We are seeking a professional and customer-focused Concierge Officer to support operations at a prestigious luxury retail boutique in Singapore. The successful candidate will serve as the first point of contact for visitors, providing exceptional customer service while maintaining a welcoming, safe, and secure environment.

This role is ideal for individuals who possess strong interpersonal skills, excellent grooming standards, and a passion for delivering premium customer experiences.

Key Responsibilities

• Welcome and assist customers, guests, and visitors professionally.
• Provide wayfinding and concierge assistance.
• Manage visitor registration and access control procedures.
• Coordinate with boutique staff to facilitate customer appointments and VIP visits.
• Attend to customer enquiries and provide accurate information.
• Maintain a professional presence within the boutique environment.
• Observe and report security or safety concerns promptly.
• Ensure compliance with workplace policies and procedures.
• Support daily operational requirements as assigned by management.

Requirements

• Minimum GCE N-Level / O-Level or equivalent qualification.
• Prior experience in concierge, customer service, hospitality, retail, or security services is preferred.
• Excellent communication and interpersonal skills.
• Well-groomed, professional, and service-oriented.
• Ability to work independently and as part of a team.
• Comfortable interacting with high-profile customers and guests.
• Basic computer literacy is an advantage.
• Willing to work shifts, weekends, and public holidays when required.

What We Offer

• Attractive salary package.
• Comprehensive training and career development opportunities.
• Professional working environment within a luxury retail setting.
• Medical and statutory benefits in accordance with company policy.
• Opportunities for progression within the organization.

About Us

ARSLAN SRS Singapore is a leading provider of integrated security, concierge, customer service, and risk management solutions. We are committed to delivering exceptional service standards and creating value for our clients through professionalism, integrity, and operational excellence.