Concierge Associate (Hotel)

JEN SINGAPORE TANGLIN BY SHANGRI-LA; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

Career development opportunities

Duty meals and flexible benefits

Complimentary room nights

Discounted room and dining rates

Job summary

JEN Singapore Tanglin by Shangri-La is seeking a Front Office Concierge Associate to deliver personalized guest services and create memorable experiences at the lobby and across the property.

You will engage with guests, assist with storage items, promote guest surveys, and support the Concierge team with digital maps and environmental initiatives.

The role requires a guest-first mindset, teamwork, creativity, and flexibility to work rotating shifts, including weekends and public holidays.

Qualifications

• Loves interacting with guests and customers.
• Self-starter and a team player.
• Eye for detail and creativity.
• Enjoys crafting best-fit solutions for guests.
• Able to work rotating shifts including weekends and public holidays.

Responsibilities

• Provide a personalized guest service.
• Create a memorable experience for the guests.
• Engage with guests and enhance the service based on their feedback.
• Assist with any issues or problems.
• Proactively reach out to guest on collection of storage items.
• Review monthly transport invoices for billing.

Skills

Guest service

Interpersonal skills

Team player

Creativity

Job description

Job Highlights

• Career Development Opportunities
• Duty Meals and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

As a Front Office Concierge Associate, we rely on you to

• Provide a personalized guest service
• Create a memorable experience for the guests
• Engage with guests and enhance the service based on their feedback
• Assist with any issues or problems
• Proactively reach out to guest on collection of storage items
• Drive guest experience, and encourage guests on dropping guest surveys
• Drive digital maps utilisation, and champion environmental initiatives within the Concierge team
• Assist in clearing reception queues build up through rendering assistance and initiating engagement with guests
• Manage concierge storage spaces and proactively clear long term storage in compliance with procedures
• Review monthly transport invoices for billing

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Is a self-starter and a team player
• Loves being creative with an eye for detail
• Enjoys crafting best-fit solutions for the guests
• Has no fear of new challenge
• Able to work on rotating shifts, including weekends and Public Holidays