Community Success & Support Specialist

The10minutecareersolution; Singapore; Remote; SGD 45,000 - 65,000; Full time

Job summary

A tech solutions company based in Singapore is seeking a Neighborhood & Assist Specialist to handle community interactions and assist users in resolving inquiries. You will engage with customers on platforms like Reddit and Discord while collaborating on initiatives that enhance user experience and community engagement. Ideal candidates have a passion for troubleshooting, strong communication skills, and prior experience with online community management. This role offers the opportunity to become a product expert and provide vital support.

Qualifications

• Prior experience managing online communities for software or SaaS products.
• Experience creating and improving help center or knowledge base content.
• Strong writing and communication skills.
• Passion for troubleshooting and problem-solving.
• Experience with community management across multiple platforms.

Responsibilities

• Handle and interact with customers on Reddit, Discord, and App Store reviews.
• Reply to questions, posts, and suggestions to foster a constructive community experience.
• Assist customers in uncovering new methods to get value from IFTTT Pro.
• Collaborate on campaigns and initiatives to boost community engagement.

Skills

Community management

Technical troubleshooting

Writing and communication

API interaction

Customer support

Tools

Zendesk

CRM tools

Job description

A tech solutions company based in Singapore is seeking a Neighborhood & Assist Specialist to handle community interactions and assist users in resolving inquiries. You will engage with customers on platforms like Reddit and Discord while collaborating on initiatives that enhance user experience and community engagement. Ideal candidates have a passion for troubleshooting, strong communication skills, and prior experience with online community management. This role offers the opportunity to become a product expert and provide vital support.