Community Services Operations Leader

wecruit pte. ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Wecruit Pte Ltd is seeking an operations-focused professional to lead and oversee programme and service delivery within the Centre. You will drive the development of new initiatives, establish service standards, and translate strategic directions into actionable plans for teams.

You will evaluate existing processes, coordinate staff induction and training, and monitor expenditure to ensure resources are used efficiently in line with budgets.

Responsibilities

• Develop new initiatives, processes, service standards and operational plans that support the organisation’s strategic direction.
• Evaluate and improve existing processes for programmes and services to promote efficiency and better service outcomes.
• Coordinate staff induction and support the implementation of training and professional development initiatives.
• Manage and monitor the delivery of programmes and services in accordance with the Centre’s objectives and established standards.
• Collaborate with the Senior Manager in developing strategies and policies for community-based services.
• Build and maintain effective working relationships with internal teams, external partners and other stakeholders to support smooth service delivery.
• Provide day-to-day operational leadership and supervision to Centre staff.
• Monitor programme and service expenditure and ensure resources are utilised appropriately within approved budgets.
• Conduct regular reviews of programmes and services and recommend improvements based on client needs, feedback and operational requirements.

Job description

Wecruit Pte Ltd is seeking an operations-focused professional to lead and oversee programme and service delivery within the Centre. You will drive the development of new initiatives, establish service standards, and translate strategic directions into actionable plans for teams.

You will evaluate existing processes, coordinate staff induction and training, and monitor expenditure to ensure resources are used efficiently in line with budgets.