Clinical Operations & Quality Improvement Lead

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore West invites a capable operations coordinator to support the Institution Lead in overseeing daily centre operations. You will assist in leave planning and roster management, prepare budgeting documents, and monitor budget utilization to ensure service standards.

You will also broadcast updates to the team, conduct call and email audits, and contribute to quarterly performance reporting for management review.

Qualifications

• Degree in any field required.

Responsibilities

• Assist in leave and roster planning and manages staff roster for daily operations.
• Prepare documents for annual budgeting cycle and monitor budget utilization.
• Share and broadcast updates to the team.
• Ensure call/email audits are completed and conduct staff performance appraisals.
• Manage and resolve complex feedback escalated by Service Team Leaders and handle staff disciplinary issues.
• Prepare monthly performance reports for management updates.

Education

Degree in any field

Job description

RECRUIT EXPRESS PTE LTD in Singapore West invites a capable operations coordinator to support the Institution Lead in overseeing daily centre operations. You will assist in leave planning and roster management, prepare budgeting documents, and monitor budget utilization to ensure service standards.

You will also broadcast updates to the team, conduct call and email audits, and contribute to quarterly performance reporting for management review.