Community Relations Manager

hyperscal solutions pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Salvation Army in Singapore is seeking a proactive Community Relations lead to engage with local organizations, manage fundraising initiatives, and oversee communications for the nursing home and day centre. The role requires coordinating with diverse stakeholders and driving programs that support residents and families.

Responsibilities include building partnerships, managing events, budgeting, and reporting on impact, while ensuring privacy and compliance across activities.

Qualifications

• Recognised degree or Master in a relevant field.
• At least two years of experience in community engagement, program coordination, event planning, or related role.
• Experience in Nursing Home or Active Aging or innovation-related projects is a plus.
• Highly motivated, self-driven and able to work in a fast-paced environment.
• Able to work well with various levels of staff.

Responsibilities

• Engage with local community organizations, senior centres, hospitals, and other stakeholders.
• Foster partnerships and collaborations to enhance visibility and reputation.
• Represent the Nursing Home/Day Centre at external meetings and events.
• Lead organization development projects with HQ departments and external agencies.
• Develop and manage fundraising strategies and donor relationships.
• Organize fundraising events from planning to execution and evaluation.
• Monitor and report on fundraising performance and impact.
• Coordinate corporate communication and internal staff updates.

Skills

Motivated

Self-driven

Fast-paced

Staff collaboration

Education

Recognised degree / master in relevant field

Job description

COMPANY DESCRIPTION

The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion.

Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs in our community. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in our society.

Our spiritual ministry also reaches out to the people in the community to provide counsel to those in need. We are there to help guide those in need towards finding their identity and purpose in life.

RESPONSIBILITIES

Community Engagement & Stakeholder Collaboration

• Assist in community-building efforts to engage with local community organizations, senior centres, hospitals, and other relevant stakeholders
• Foster partnerships and collaborations that enhance the nursing home's visibility and reputation within the community
• To represent the Nursing Home/Day Centre during external meetings and functions
• Undertake special organization development projects in close alliance with Territorial Headquarters departments and/or external agencies including but not limited to corporate relationships and competency management

Fundraising and Partnership Management

• Develop fundraising strategies and initiatives to support the nursing home's programs and activities
• Cultivate relationships with donors, sponsors, and funding agencies to secure financial support
• Organize fundraising events and campaigns, overseeing all aspects from planning to execution
• Monitor and evaluate fundraising activities to ensure goals are met and funding targets are achieved
• Collaborate with external partners and stakeholders to identify partnership opportunities that align with the nursing home's mission and objectives
• Analyse partnership data and provide regular reports to stakeholders
• Present partnership plans and progress updates to stakeholders
• Negotiate partnership agreements and manage ongoing relationships to maximize benefits for the nursing home

Budget Management

• Develop and manage the community relations budget, ensuring that resources are allocated effectively to support outreach activities, marketing initiatives, and promotional events
• Perform other duties as and when required that are consistent with the position or deemed appropriate by the Executive Director for the effective and efficient operation of the Home
• Support the management of community channels, such as Microsoft Teams and Telegram, including sharing relevant resources (articles, tutorials) and fostering engagement.

Resident Satisfactory Survey

• Collaborate with IT, nursing, and administrative teams to ensure the survey platform meets the needs of the residents and their families
• Ensure that the survey platform complies with privacy regulations and nursing home policies, maintaining confidentiality and security of resident information
• Oversees the monthly report, surveys and resident's feedback

Volunteers Management

• Responsible for the development and implementation of volunteers' programs
• Oversees logistics for volunteer events, projects, and activities

Corporate Communication

• Oversees the reports, write-ups, and photographs for newsletters of The Salvation Army, AIC and C3A
• Coordinate internal communications efforts to ensure that staff members are informed about community events, marketing initiatives, and other relevant activities

Administration

• Ensure that administration duties relevant to the work of the Community Relations departments (e.g. preparation and submission of required reports, updating of policies and work procedures, managing staffing schedules and leave approvals) are performed with quality and in a timely manner.

QUALIFICATIONS

Qualifications

• Recognised Degree/Master in relevant field
• At least two years of relevant experience in community engagement, program coordination, event planning, or a related role
• Prior experience in Nursing Home or Active Aging or innovation-related projects is a plus
• Highly motivated, self-driven and able to work in a fast-paced and dynamic environment
• Able to work well with various levels of staff

OTHER INFORMATION

Working Hours

Under normal circumstances the hours of duty will be as follows:

8.00am to 5.15pm (Monday - Friday, 45 minutes lunch break inclusive)

or

8.30am to 5.45pm (Monday - Friday, 45 minutes lunch break inclusive)

Working Location

The Salvation Army - Peacehaven Nursing Home

9 Upper Changi Road North Singapore 507706