Social Work Associate (GH)

The Salvation Army; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

The Salvation Army Singapore - Gracehaven Children's Home is seeking a Social Work Associate to coordinate daily administrative tasks for Residential Services and assist the Social Work team in caring for children and youths at risk. You will help prepare statistics, reports, and manage resident records.

The role includes client liaison and standing in for staff as required. Diploma in Social Services is preferred; 1–2 years of relevant experience and strong Microsoft 365 skills are highly

Qualifications

• Diploma in Social Services or equivalent qualification.
• Experience in social services is preferred.
• Proficient in Microsoft 365 and data entry.

Responsibilities

• Coordinate and support administration for Residential Services.
• Assist in audits, reports and licensing inspections.
• Support social workers with house visits and follow-up with families.
• Maintain resident records and timely data entry.
• Attend trainings and stand in for care staff as needed.

Skills

Microsoft 365

Data entry

Interpersonal skills

Organizational skills

Customer service

Education

Diploma in Social Services

Tools

Microsoft 365

Job description

About Us

The Children and Youth Group (CYG) in The Salvation Army Singapore serves hundreds of vulnerable children and youth yearly. In line with our vision to provide a continuum of care to uplift those in need, our services span from preventive services, foster care and residential services to reunification support services for vulnerable children returning to their natural families after being removed due to safety concerns. We believe that every child is precious and unique and children grow best in families. We also believe in the potential of every child and family to transform and thrive.

The Salvation Army, Children and Youth Group - Gracehaven is a residential home for children and youths who require care, protection and rehabilitation due to risk behaviours and a lack of parental supervision.

We aim to help children and youths reintegrate back into their family and society through an array of holistic programmes and activities specially designed to cater to the wellbeing of each individual person. At Gracehaven, a team of professionally trained social workers work towards building holistic and individualized care plans that are tailored to meet each person's needs.

About the job

As a Social Work Associate, you will be next-in-line to coordinate and support in general administration for the daily business of the Residential Services. You shall work hand-in-hand with the Residential, Programme and Social Work teams to care for children and youth at risk. You will be supporting Assistant Director, Residential in various collation and report submissions for various stakeholders / agencies.

Job Description

1) ADMINISTRATION:

• 1.1 Coordinate and support in Quarterly Audit checks by MSF, Annual Muster Audit inspection and Licensing Inspections.

• 1.2 Assist in the preparation of all statistics, information and reports as required by The Salvation Army and government and ensure that they are collated accurately and submitted timely to designated authorities.

• 1.3 Provide support in general administration, e.g: creating/updating/filing of resident's documents in main files and by adhering to Personal Data Protection Act policies, etc.

• 1.4 To maintain the archives of resident's files and data.

• 1.5 To attend to any enquiries with appropriate customer service etiquettes.

• 1.6 Participate in meetings, record minutes and minor admin support to management team.

• 1.7 Preparation of meeting room(s) for meetings / case conferences as and when required in support for management team.

• 1.8 To support Social Workers that all clients' outstanding medical bills are settled before SW does case closure for respective discharge cases.

2) SOCIAL WORK: (when required support by Social Work Manager, Residential)

• 2.1 Support Social Workers in house visits, supervise assess either phone or physical visits between residents and parents/caregivers.

• 2.2 Contact clients and follow up on aftercare light touch.

• 2.3 Advise clients and their families on general resources available.

• 2.4 Support to arrange appointments with clients.

• 2.5 Ensure Social Workers recordkeeping and residents' data is up-to-date in a timely manner.

3) OTHER DUTIES:

• 3.1 To participate in trainings for self-development and professional growth and to constantly work towards servicing the interest and the needs of our residents better.

• 3.2 Stand in for Care Staffs to take care of residents in case of emergency or staff meetings/ training.

• 3.3 Stand in for Care Staffs / Social Workers to bring residents for any resident-related appointment (Eg: sending/fetching residents to/from school, medical appointments etc).

• 3.4 Stand in for Programmes Dept when extra support might be needed.

• 3.5 Undertake any other duties as and when required and in consistent with the position.

Qualifications

Diploma from a recognised institution, Diploma in Social Services preferred.

Job Requirements

• Relevant experience in Social Services, will be an added advantage
• Proficient in Microsoft 365, with an eye for details
• Good interpersonal, communication and organizational skills
• Proficiency in data entry and document management
• Ability to provide administrative support effectively
• Customer service-oriented approach
• Min 1-2 years of relevant working experience.

Other Information

Working Hours

44 hours per week.

Under normal circumstances the hours of duty will be as follows:

10.00am to 7.00pm - Monday to Friday (1 hour lunch break).

The program is a 24/7 community care service, hence flexibility in work arrangement is expected.

Work Location

The Salvation Army

Gracehaven Children's Home

3 Lorong Napiri Singapore 547528