Placemaking Executive

Jones Lang LaSalle Incorporated; Singapore; Presencial; SGD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle Incorporated is seeking a Tenant Relations professional to ensure tenant satisfaction and retention within a Singapore-on-site property. You will organize events, prepare meeting documents, and manage budgets and vendor invoices while maintaining high service standards.

The role requires a tertiary qualification and at least two years of experience, with strong communication and conflict resolution skills to handle tenant needs and build strong relationships.

Formación

• Excellent communication skills to build rapport with tenants and resolve issues effectively.
• Customer-centric approach focused on tenant satisfaction.
• Experience in managing and resolving conflicts to maintain harmonious environments.

Responsabilidades

• Prepare weekly/monthly meeting documents and minutes.
• Organize social events & meetings for tenants.
• Implement strategies to enhance tenant satisfaction, engagement, and retention.
• Organize tenant programs, events, and networking opportunities to foster community.
• Stay informed about market trends to identify opportunities for tenant satisfaction improvements.
• Prepare accurate monthly performance reports and budget variance analyses for senior management.
• Prepare annual budgets and quarterly forecasts for operating expenditures.
• Manage accounts payable for the property, including invoicing and payments.
• Respond to problems and ensure compliance with rules and regulations.

Conocimientos

Excellent communication

Customer-centric

Conflict resolution

Negotiation

Relationship management

Educación

Tertiary qualification

Descripción del empleo

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

POSITION OBJECTIVES

Ensure tenant satisfaction, improve tenant retention, and promote a harmonious and productive environment for all occupants.

DUTIES & RESPONSIBILITIES

• To prepare weekly/monthly meeting documents and minutes.
• To organize social events & meetings.
• Tenant Retention: Implement strategies to enhance tenant satisfaction, engagement, and retention.
• Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration within the building.
• Market Research: Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.
• Reporting & Budgeting: Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Manage all accounts payable for the property, including collection, and approval of invoices.
• Respond to problems and concerns and ensures compliance with rules and regulations.

Performance Indicators

• Successful completion of scheduled activities.
• Achieve KPIs.
• Achieve target deliverables for business plans, monthly reports, and budgets.
• Ensure that a high level of professionalism and customer service are always maintained.
• Ability to work under pressure and meet set timelines.
• Client and tenant's satisfaction.
• Good tenant survey results
• Meet standards and audit requirements.

Knowledge/Experience

• Tertiary qualification with at least 2 years of experience.
• Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively.
• Have a customer-centric approach, prioritizing tenant satisfaction.
• Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role.

Attributes/Behaviours

• Pro-active and achievement orientated.
• Flexible.
• Team player.
• Practical approach with a "can do" attitude.

Location: On-site -Singapore

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

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