Commercial Vehicle Leasing Support Specialist

Goldbell Leasing Pte Ltd; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Health & wellbeing benefits

Job summary

Goldbell Leasing Pte Ltd in Singapore is seeking a Customer Service Advisor (Commercial Vehicles Leasing) to join our Senoko North region team. This full-time role focuses on delivering outstanding service to clients leasing commercial vehicles and coordinating with workshops, contractors, and internal teams to ensure timely support.

Responsibilities include handling inquiries, identifying customer needs, preparing quotations, raising work orders, and updating service and repair schedules.

Qualifications

• Minimum GCE 'O' levels.
• Ability to work under pressure, multitask, prioritize and manage time.
• Meticulous and has a good work ethic.
• Relevant customer service / administrative / support experience (prefer automotive).
• MS Office Skills.
• Familiar with Maximo CRM system advantageous.
• Attentive, adaptable and responsible with good communication skills.

Responsibilities

• Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times.
• Identify and respond to customers’ needs by providing accurate information and advice.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution.
• Coordinate with internal and external stakeholders like customers, contractors, workshop & etc.
• Prepare quotations and raise Work Orders accordingly.
• Raise job orders to workshops & contractors.
• Liaise with controllers & contractors on service/repair quality and price of work.
• Follow up with workshop & contractors on service/repair of the vehicles and feedback to customers.
• Update the service/repair schedule and vehicle collection with customers.
• Perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendations within guidelines.
• Escalate more pressing issues to Supervisors.
• Performs ad hoc duties as assigned by Supervisors.

Skills

MS Office Skills

CRM knowledge

Strong communication skills

Multitasking ability

Education

GCE O levels

Tools

Maximo CRM

Job description

Goldbell Leasing Pte Ltd in Singapore is seeking a Customer Service Advisor (Commercial Vehicles Leasing) to join our Senoko North region team. This full-time role focuses on delivering outstanding service to clients leasing commercial vehicles and coordinating with workshops, contractors, and internal teams to ensure timely support.

Responsibilities include handling inquiries, identifying customer needs, preparing quotations, raising work orders, and updating service and repair schedules.