Command Centre Agent — Customer Care & Operations

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A staffing advisory firm in Singapore is looking for a candidate to manage communication and operational tasks involving public feedback and technical operations. Responsibilities include handling inbound and outbound calls, monitoring automated car parks, ensuring all related equipment is functioning, and preparing daily reports. The position offers a 4-day work week with competitive pay and allowances.

Responsibilities

• Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.
• Record all feedback and incidents reported to Command Centre onto the Daily Report.
• Check and monitor the smooth running of all automated car parks.
• Escalate abnormalities and system error detected to Operations/Technical Team.
• Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.
• Check incoming email regularly and promptly process the work requests from HDB and other Authorities.
• Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.
• Prepare and submit CC Daily Report and HDB Feedback Report daily.

Job description

A staffing advisory firm in Singapore is looking for a candidate to manage communication and operational tasks involving public feedback and technical operations. Responsibilities include handling inbound and outbound calls, monitoring automated car parks, ensuring all related equipment is functioning, and preparing daily reports. The position offers a 4-day work week with competitive pay and allowances.