Collections Leader: Strategy, Field Ops & Compliance

EXPERIAN CREDIT SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

EXPERIAN CREDIT SERVICES SINGAPORE PTE. LTD. in Singapore seeks a Collections Manager to lead Experian Southeast Asia's Singapore collections operation, directing in-house and field collectors across FI and non-FI portfolios.

You will develop recovery strategies, monitor performance, manage client relationships, ensure governance and support onboarding of new clients. The role emphasizes audit readiness, business continuity planning and ongoing control compliance to safeguard operations and

Qualifications

• Proven experience managing collections or debt recovery operations within financial services or outsourced collections.
• Experience leading both office-based and field collections teams with productivity and target accountability.
• Knowledge of governance, risk, audit requirements and business continuity planning.

Responsibilities

• Lead in-house and field collections teams, set targets and strategies to maximise recoveries while meeting SLAs.
• Monitor productivity, case allocation, capacity, recruitment, coaching and performance reviews.
• Own client relationships for collection operations, including reviews, escalations and onboarding.
• Review and improve procedures, perform testing, and implement system enhancements.
• Oversee governance, audits, information security controls and business continuity planning.
• Collaborate with internal stakeholders and external clients to ensure timely reporting and consistent delivery.

Skills

Collections management

Team leadership

Client relationships

Operational risk

Audit readiness

Job description

EXPERIAN CREDIT SERVICES SINGAPORE PTE. LTD. in Singapore seeks a Collections Manager to lead Experian Southeast Asia's Singapore collections operation, directing in-house and field collectors across FI and non-FI portfolios.

You will develop recovery strategies, monitor performance, manage client relationships, ensure governance and support onboarding of new clients. The role emphasizes audit readiness, business continuity planning and ongoing control compliance to safeguard operations and