Field Collections Specialist - Results Driven

Experian Singapore Pte Ltd; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Experian Singapore Pte Ltd is seeking a driven collections professional to join our Credit Services team in Singapore. You will manage all collection activities through calls, emails and negotiated actions to deliver targets and maintain performance standards.

You should be adept at building relationships, communicating effectively in English (Mandarin a plus), and working independently in a fast-paced environment to achieve daily and team targets while upholding customer service quality.

Qualifications

• Experience in collections/accounts receivables, contact center and customer service role
• Candidates without experience are welcome to apply
• Highly motivated with good negotiation and communication skills
• Able to converse in Mandarin is an advantage to effectively communicate with Mandarin-speaking clients
• Persuasive, firm, tactful and customer service oriented
• Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery
• Ability to thrive in a fast-paced working environment and achieve individual / team targets
• Ensuring maximum contribution to a positive working culture

Responsibilities

• Responsible for all collection management activities through telephone calls, emails, initiation of house visits and other appropriate actions
• To manage and achieve daily productivity standards in terms of call attempts, contacts and promise to pay by customers
• Apply negotiation strategies to ensure successful recovery of overdue outstanding
• Analyse and evaluate errant cases to recommend and initiate appropriate course of action
• Update the collection system immediately on all collection activities undertaken for cases assigned
• Generation of reminders
• Any other duties as may be assigned by company’s management from time-to-time roadmap.

Skills

Collections/AR

Job description

Experian Singapore Pte Ltd is seeking a driven collections professional to join our Credit Services team in Singapore. You will manage all collection activities through calls, emails and negotiated actions to deliver targets and maintain performance standards.

You should be adept at building relationships, communicating effectively in English (Mandarin a plus), and working independently in a fast-paced environment to achieve daily and team targets while upholding customer service quality.