Collections & Client Services Manager

UOB; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

United Overseas Bank Limited (UOB) in Singapore is seeking an Front End Collector to manage delinquent accounts from early stages through transition to Back End collectors, focusing on prompt resolutions and minimizing losses.

The role requires strong communication, ability to establish repayment plans, and collaboration with Credit Team. Minimum 1 year in banking/fintech debt management, strong writing and negotiation skills, and proficiency in Word and Excel.

Qualifications

• Minimum 1 year in banking and finance related debt management.
• Good written and verbal communication skills.
• Ability to multi-task and work on demand.

Responsibilities

• Perform daily dunning to remind customers of overdue payments.
• Follow up with customers using various communication tools.
• Establish and submit repayment plans for credit consideration.
• Address customer account inquiries and provide prompt services.
• Update conversations with customers in the collection system.
• Support the team lead with updates on cases and portfolio performance.
• Assist in updating cases in Tripartite / Account Strategy Review Meeting.
• Manage bucket outstanding to minimize risk and reduce net credit loss.
• Establish payment plans for low-intensity accounts with appropriate options.
• Handle customer disputes and feedback promptly.
• Report suspicious transactions to the team lead.
• Review accounts to offset past due amounts.
• Monitor cheque returns and update customer information.
• Coordinate with Relevant Team for overdue payments.
• Inform borrowers about unsuccessful Giro transactions when required.

Skills

Customer Focus

Team Player

Integrity

Multi-tasking

Interpersonal Skills

Negotiation Skills

Writing Skills

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

United Overseas Bank Limited (UOB) in Singapore is seeking an Front End Collector to manage delinquent accounts from early stages through transition to Back End collectors, focusing on prompt resolutions and minimizing losses.

The role requires strong communication, ability to establish repayment plans, and collaboration with Credit Team. Minimum 1 year in banking/fintech debt management, strong writing and negotiation skills, and proficiency in Word and Excel.