Senior Banking Support & Solutions Advisor

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

United Overseas Bank Limited (UOB) in Singapore is seeking a Customer Service Representative to handle inbound and outbound calls, respond to inquiries on cards, loans and wallets, and assist customers with product features and status. You will document interactions in the CRM and follow up on required documents.

The role requires strong communication, a service mindset, and the ability to achieve KPIs in a fast-paced banking environment. Integrity and compliance are essential.

Qualifications

• Handle inbound and outbound calls professionally and efficiently.
• Process customer enquiries on Credit Cards, CashPlus, Smart Pay and Unsecured Loans.
• Perform cross-selling of financial products based on customer needs.

Responsibilities

• Ensure accurate and timely documentation of customer interactions in CRM systems.
• Follow up on pending documentation and application requirements via email and phone.
• Adhere to compliance, data privacy, and operational guidelines.
• Escalate complex or unresolved issues to the appropriate teams for further handling.
• Meet individual and team KPIs, including service quality, productivity, and sales targets.

Skills

Customer service

Cross-selling

CRM systems

Communication

Tools

CRM software

Job description

United Overseas Bank Limited (UOB) in Singapore is seeking a Customer Service Representative to handle inbound and outbound calls, respond to inquiries on cards, loans and wallets, and assist customers with product features and status. You will document interactions in the CRM and follow up on required documents.

The role requires strong communication, a service mindset, and the ability to achieve KPIs in a fast-paced banking environment. Integrity and compliance are essential.