Coffee Operations Manager

GREYBOX MANAGEMENT (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation based on经验

Performance incentives

Professional development opportunities

Job summary

GREYBOX MANAGEMENT (SINGAPORE) PTE. LTD. seeks a Coffee Operations Manager to oversee coffee quality, beverage consistency, bar operations, and guest experiences. You will lead and mentor baristas, manage schedules, and maintain high service standards in a fast-paced environment.

The role combines advanced coffee expertise with hands-on leadership to sustain a strong coffee culture, training, and ongoing staff development while ensuring hygiene and safety compliance.

Qualifications

• Minimum 15 years of progressive specialty coffee experience.
• Experience as Head Barista, Lead Barista or Café Supervisor.
• Strong knowledge of extraction, brewing parameters, sensory evaluation, TDS, refractometer, milk texturing, and water chemistry.
• Proven ability to lead, train, mentor, and retain barista teams in quality-focused, high-volume environments.
• SCA certifications in Barista Skills, Brewing, or Sensory Skills are highly advantageous.

Responsibilities

• Oversee coffee quality, dial-ins, parameter setting, equipment calibration, and sensory evaluations.
• Lead, train, and mentor baristas in hospitality, teamwork, and operational discipline.
• Manage daily bar operations: prep, inventory, stock rotation, wastage tracking, and maintenance logs.
• Enhance guest experience by sharing coffee origins, brewing methods, and product knowledge.

Skills

Coffee extraction

Sensory evaluation

Team leadership

Inventory management

Hygiene and safety

Training and mentoring

Communication

Education

SCA certifications in Barista Skills, Brewing, or Sensory Skills

Tools

Refractometer

TDS measurement

Brewing parameter calibration

Job description

JOB DESCRIPTION

Position: Coffee Operations Manager

1. Position Overview

The Coffee Operations Manager oversees coffee quality, beverage consistency, bar operations, team development, and guest experience. This role combines advanced coffee expertise with hands-on leadership to maintain efficient operations, high service standards, and a strong coffee culture.

2. Key Responsibilities

Coffee Quality

• Lead coffee dial-ins, set brewing parameters, calibrate equipment, and conduct sensory evaluations.
• Maintain consistent quality across espresso, filter coffee, alternative milk beverages, and seasonal drinks.
• Monitor extraction, equipment performance, preventive maintenance, and basic troubleshooting.
• Apply knowledge of extraction, sensory analysis, TDS, refractometer use, milk texturing, and water chemistry.

Team Leadership

• Lead, train, and mentor baristas in hospitality, craftsmanship, teamwork, and operational discipline.
• Deliver training in extraction, sensory skills, workflow, latte art, and guest communication.
• Manage scheduling, station rotations, performance reviews, and ongoing staff development.
• Build a cohesive team capable of maintaining quality during high-volume service.

Bar Operations

• Oversee daily bar preparation, inventory, stock rotation, wastage records, and maintenance logs.
• Manage coffee, dairy, non-dairy, and packaging supplies.
• Coordinate with roasters, suppliers, and equipment distributors to maintain quality and control costs.
• Ensure compliance with hygiene, safety, and food-handling standards.

Guest Experience

• Deliver warm, attentive, and professional hospitality.
• Share coffee stories, origins, brewing methods, and product knowledge with guests.
• Promote a service culture based on craftsmanship and genuine enthusiasm for coffee.

3. Requirements & Qualifications

• Minimum 15 years of progressive specialty coffee experience, including substantial experience as a Head Barista, Lead Barista, or Café Supervisor.
• Strong knowledge of coffee extraction, brewing parameters, sensory evaluation, TDS measurement, refractometer use, milk texturing, and water chemistry.
• Experience with equipment calibration, preventive maintenance, and basic troubleshooting.
• Proven ability to lead, train, mentor, and retain barista teams in quality-focused, high-volume environments.
• Hands-on experience in bar preparation, inventory management, stock rotation, wastage tracking, and maintenance records.
• Strong organizational, communication, and coordination skills.
• Knowledge of hygiene, workplace safety, and food-handling requirements.
• SCA certifications in Barista Skills, Brewing, or Sensory Skills are highly advantageous.
• Adaptable, calm under pressure, committed to continuous learning, and passionate about coffee quality and guest experience.

4. What We Offer

• Competitive compensation based on experience.
• Performance incentives and structured operational autonomy.
• Professional development opportunities, industry events, and masterclasses.

5. Role Expectations

The Coffee Operations Manager is expected to combine technical coffee expertise with practical leadership, ensuring consistent quality, efficient operations, team capability, and excellent guest experiences.