Job Description
Do you have a passion for coffee and a knack for making people smile? We are looking for an energetic, friendly, and detail-oriented Barista to join our team. As a Barista, you will be the face of our brand, responsible for crafting high-quality beverages, providing exceptional customer service, and maintaining a clean and welcoming environment. If you thrive in a fast-paced setting and love the art of coffee, we want to meet you.
Key Responsibilities
Customer Service & Hospitality
- Greet all customers warmly and provide prompt, friendly service.
- Educate customers on coffee origins, flavor profiles, and menu items.
- Accurately take orders and process payments using the POS system (cash and credit).
- Resolve customer complaints politely and professionally, escalating to management when necessary.
Beverage & Food Preparation
- Expertly prepare and serve a variety of hot and cold beverages, including espresso drinks, pour-overs, teas, and blended drinks, following standard recipes.
- Operate coffee brewing equipment (espresso machine, grinders, brewers) safely and correctly.
- Prepare and serve food items (pastries, sandwiches, etc.) according to health and safety guidelines.
- Maintain consistency in taste and presentation to ensure quality control.
Operations & Maintenance
- Keep the coffee bar, seating area, and restrooms clean, organized, and sanitized throughout the shift.
- Restock retail items, cups, lids, and ingredients as needed.
- Monitor inventory levels and notify management of low stock or equipment issues.
- Calibrate espresso grinders and brewers daily to ensure quality extraction.
- Adhere to all health, safety, and sanitation regulations (food handling, temperature logs, etc.).
Job Requirements
- Minimum 1 year of relevant experience in a bar, restaurant, hotel, or hospitality environment.
- Good knowledge of wines, spirits, cocktails, and beverage service.
- Strong leadership, communication, and interpersonal skills.
- Positive, service-oriented attitude with the ability to work in a fast-paced environment.
- Able to work weekends, public holidays, and rotating shifts.