Club Operations Lead — Elevate Guest Experience

JKYC PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

JKYC PTE. LTD. is seeking a Club Operations Leader to drive efficient service and a positive guest experience. You will coach the team, manage inventory and cash transactions, and assist in operational planning to ensure smooth service flow and timely issue resolution.

Ideal candidates have 2+ years of experience in club operations and team leadership, with a passion for hospitality and a collaborative mindset focused on guest satisfaction and long-term growth within the company.

Qualifications

• Minimum 2 years’ experience managing club operations and leading teams.
• Strong passion for hospitality and lifestyle sectors, committed to long-term career growth.
• Proven ability to develop people’s skills and solve problems positively with a can-do attitude.
• Effective time management and communication skills.
• Collaborative team player who genuinely cares about team and guest experience.

Responsibilities

• Lead club operations to deliver efficient service and a positive guest experience.
• Support and coach team members, manage inventory and cash transactions, and assist in operational planning to ensure smooth service flow and resolve issues promptly.
• Deliver prompt, efficient service to guests while representing the company positively
• Complete opening and closing duties accurately and on schedule
• Support and encourage team members in executing daily tasks effectively
• Monitor club operations including inventory management, beverage service quality, cash transactions, comps, and voids
• Assist the Operation Manager in deploying staff, managing drink flow, and maintaining service sequence across all shifts
• Resolve service disruptions and guest complaints quickly and professionally
• Coach and develop team members by providing ongoing performance feedback to improve effectiveness
• Monitor staff performance to identify training needs and growth opportunities
• Respond to guest inquiries and provide informed recommendations
• Perform additional duties as assigned

Skills

Club operations management

Team leadership

Guest experience

Problem solving

Time management

Communication skills

Collaborative team player

Job description

JKYC PTE. LTD. is seeking a Club Operations Leader to drive efficient service and a positive guest experience. You will coach the team, manage inventory and cash transactions, and assist in operational planning to ensure smooth service flow and timely issue resolution.

Ideal candidates have 2+ years of experience in club operations and team leadership, with a passion for hospitality and a collaborative mindset focused on guest satisfaction and long-term growth within the company.