Club Manager

JKYC PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A local restaurant group in Singapore is seeking an experienced Restaurant Manager to oversee daily operations, enhance customer satisfaction, and manage staff performance. The ideal candidate should possess strong leadership skills and financial management abilities, with a background in hospitality or culinary education preferred. The role requires a focus on operational costs and the enhancement of the restaurant's image in the community, providing a dynamic opportunity to influence the dining experience in a vibrant market.

Qualifications

• Proven work experience as a Restaurant Manager or similar role.
• Familiarity with club management software.
• Strong leadership and motivational skills.

Responsibilities

• Coordinate daily Front of the House and Back of the House operations.
• Deliver superior service to maximize customer satisfaction.
• Estimate future needs for goods and kitchen utensils.
• Control operational costs and maintain sanitation regulations.
• Promote the restaurant brand within the community.

Skills

Customer service

Financial management

Leadership

Staff training

Operational cost control

Education

Diploma in Business Administration

Hospitality management or culinary schooling

Tools

Club management software

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
• Proven customer service experience as a manager
• Familiarity with club management software
• Strong leadership, motivational and people skills
• Acute financial management skills
• Any diploma in Business Administration; hospitality management or culinary schooling is a plus