Cloud Operations Engineer - AI & Automation (24/7 Support)

OX CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

OX CONSULTANCY PTE. LTD. in Singapore is seeking an Operations Engineer to provide L1-L3 production support, monitor environments, and manage incidents to minimize downtime.

You will collaborate with IT, security and development teams, implement monitoring, and help drive automation with Terraform/Ansible. Cloud experience and strong communication are essential for success in this role.

Qualifications

• Bachelor's degree in computing or related field.
• Experience in operations/production support in cloud environments.
• Strong incident/problem management and communication skills.

Responsibilities

• Provide L1-L3 production support and resolve issues within SLAs.
• Monitor production and non-production environments for performance.
• Manage incidents, coordinate with teams/vendors, and escalate critical issues.
• Support ITSM processes and change management.
• Implement monitoring using AWS CloudWatch and other APM tools.
• Enforce security/access controls for prod/test environments.
• Identify automation opportunities using Terraform/Ansible.
• Maintain operations docs, service records and audit-ready procedures.
• Analyze daily operations stats and present findings to stakeholders.
• Collaborate with business users and tech teams for AWS AI use cases.
• Support 24/7 operations with coordination from staff and vendors.

Skills

Production support

Incident management

Communication

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

AWS

Terraform

Ansible

ServiceNow

Job description

OX CONSULTANCY PTE. LTD. in Singapore is seeking an Operations Engineer to provide L1-L3 production support, monitor environments, and manage incidents to minimize downtime.

You will collaborate with IT, security and development teams, implement monitoring, and help drive automation with Terraform/Ansible. Cloud experience and strong communication are essential for success in this role.