Operations Support Cloud Engineer

AALUDRA TECH SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

AALUDRA TECH SOLUTIONS PTE. LTD. in Singapore is seeking an experienced Operations Support Engineer to join a high-performing technology team.

The role focuses on IT operations, cloud infrastructure, monitoring, incident/change management, automation, and DevOps practices to ensure reliable service delivery. You will implement incident and change workflows using ITSM tools, manage privileged access, perform hands-on full-stack monitoring, and drive automation with Terraform and Ansible across

Qualifications

• Any Bachelor’s degree or diploma, preferably in Computer Science, Information Technology, or a related field as foundational knowledge for the role.
• Experience in IT operations and DevOps practices is preferred.

Responsibilities

• Support and optimize IT operations.
• Implement incident and change management workflows using ITSM tools to ensure stability.
• Manage privileged access for test and production environments.
• Perform hands-on full-stack monitoring of applications and infrastructure.
• Identify and implement automation to minimize downtime and errors.
• Utilize Terraform and Ansible to streamline infrastructure management.
• Apply Agile, DevOps, and security practices to development and deployment.
• Manage cloud services across AWS, Azure, and Google Cloud.
• Communicate complex issues clearly to non-technical teams.
• Demonstrate problem-solving skills to address operational challenges.

Skills

IT operations

DevOps practices

Automation scripting

Terraform

Ansible

Cloud platforms AWS/Azure/Google Cloud

Education

Bachelor’s degree or diploma

Tools

AWS Quick

Zendesk

ServiceDesk

Job description

Job Summary

We are seeking an experienced Operations Support Engineer to join a high-performing technology team in Singapore, focusing on IT operations, cloud infrastructure, monitoring, incident/change management, automation, and DevOps practices.

Responsibilities

• Support and optimize IT operations by applying proven experience as an Operations Engineer or IT Operations Engineer
• Implement Incident Management and Change Management workflows using ITSM tools such as AWS Quick, Zendesk, or ServiceDesk to ensure operational stability
• Manage security and access control by administering privileged access to test and production environments to maintain system integrity
• Perform hands-on full-stack monitoring of applications and infrastructure using APM tools to proactively identify and resolve issues
• Identify and implement process automation to minimize downtime and reduce human errors in IT operations
• Utilize automation and scripting tools such as Terraform and Ansible to streamline infrastructure management and deployment
• Apply Agile methodologies, DevOps pipelines, Test-Driven Development (TDD), and information security practices to enhance development and deployment processes
• Manage cloud infrastructure and services across AWS, Azure, Google Cloud, or equivalent platforms to ensure reliable cloud operations
• Communicate complex technical issues clearly to non-technical teams to facilitate collaboration and problem resolution
• Demonstrate excellent problem-solving skills to address operational challenges effectively

Required competencies and certifications

• Any Bachelor’s degree or diploma, preferably in Computer Science, Information Technology, or a related field as foundational knowledge for the role

Preferred competencies and qualifications

• Knowledge of cloud-native monitoring tools such as Amazon CloudWatch to enhance monitoring capabilities
• Experience with the AWS ecosystem to leverage platform-specific advantages
• Cloud certifications or experience with GPC/GCC environments to support cloud operations
• Exposure to AI application development, particularly Retrieval-Augmented Generation (RAG), tool calling, workflow automation, and data lakes, to support innovative technology initiatives