Clinical Operations Specialist

Changi General Hospital; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Changi General Hospital is seeking an administrative coordinator to support the Clinical Department. The role covers day-to-day operations, patient feedback handling, and roster management for doctors and staff.

You will help manage Specialist Outpatient Clinics, on-call coverage, and MO/HO changeovers, while coordinating teaching programs with various medical education offices. The position requires strong communication, meticulous attention to detail, and the ability to work independently.

Qualifications

• Diploma, Higher NITEC, NITEC, GCE A Level, O Level or N Level qualification.
• Minimum 2 years of working experience, preferably in the healthcare industry.
• Good interpersonal and communication skills.
• Meticulous with good attention to detail.
• Able to work independently with minimal supervision.
• Proficient in Microsoft Office applications.

Responsibilities

• Assist the Head of Clinical Department (HOD) and staff in the day-to-day administration and operations of the Clinical Department.
• Assist clinicians in handling patient complaints and other feedback or complaints.
• Check and roll out the monthly doctors' rosters; update roster changes, including liaising with clinicians on roster adjustments for unplanned or urgent leave.
• Manage leave scheduling for House Officers, Residents, Medical Officers, and Registrars.
• Assist the HOD and staff in the management of Specialist Outpatient Clinics, including: Consultant clinic coverage; Clinic, Operating Theatre, and on-call manpower deployment during unplanned absences and sick leave; Administration of clinic Freeze/Unfreeze arrangements during MO/HO changeovers; Clinic leave scheduling.
• Assist clinician faculty in coordinating the teaching programmes for medical students, Residents, MOs, Registrars, and Fellowship participants, including facility management and liaison with the Associate Dean's Office, Programme Directors, Coordinators, and the SingHealth Graduate Medical Education Office.
• Coordinate Resident rotation duties.
• Coordinate local and internal workshops, courses, and seminars organised by the department.
• Coordinate medical coverage for offsite activities, such as Emergency Planning exercises.
• Support and assist in the verification of doctors' claims submissions, and work with relevant stakeholders to ensure claims are submitted accurately.
• Perform any other duties as assigned from time to time.

Skills

Interpersonal skills

Communication skills

Attention to detail

Independent work capability

Education

Diploma / NITEC / GCE A Level / N Level

Tools

Microsoft Office

Job description

Changi General Hospital is seeking an administrative coordinator to support the Clinical Department. The role covers day-to-day operations, patient feedback handling, and roster management for doctors and staff.

You will help manage Specialist Outpatient Clinics, on-call coverage, and MO/HO changeovers, while coordinating teaching programs with various medical education offices. The position requires strong communication, meticulous attention to detail, and the ability to work independently.