Clinical Assistant

INFLEXION CLINIC PTE. LTD.; Singapore; On-site; SGD 29,000 - 33,000; Full time

Benefits offered by this job

Medical and dental coverage

Annual leave 14 days

Training sponsorship

CPF employer contributions

Discretionary bonus

Job summary

Inflexion Clinic is building an outcome-driven MSK primary care group in Singapore. We seek a Clinic Assistant to support doctors, manage the treatment room, and run front desk operations as we launch our first clinic.

The role covers clinical support, inventory management, EMR and claims processing, and daily clinic operations. Minimum 1–2 years in a clinic, with English fluency and keen attention to safety, are essential; salary ranges from S$2,600 to S$3,000 monthly, with discretionary bonus

Qualifications

• GCE 'N'/ 'O' Level or equivalent.
• Nitec / Higher Nitec in Nursing or WSQ Healthcare Support qualification is an advantage.
• 1–2 years in a Singapore clinic or healthcare setting as a clinic assistant or similar.
• Confident in learning new EMR systems quickly.

Responsibilities

• Prepare and turnover treatment rooms between patients and set up for procedures.
• Take and record vital signs and basic measurements.
• Chaperone doctor during injections and procedures; pass consumables and handle sharps safely.
• Assist with ESWT sessions and document logs.
• Manage front desk tasks, billing entries and patient communications.

Skills

Vital signs

Aseptic technique

Chaperoning

Instrument handling

Infection control

EMR clinic management

Insurance claims

Cash and claims reconciliation

Education

GCE N/O level or equivalent

Nitec / Higher Nitec in Nursing or WSQ Healthcare Support (advantage)

Tools

Clinic EMR / Plato CMS

Job description

Inflexion Clinic is building an outcome-driven musculoskeletal (MSK) primary care group in Singapore. Our first clinic delivers assessment and non-surgical management of osteoarthritis and common MSK conditions — including image-guided and landmark joint injections (PRP, hyaluronic acid, corticosteroid, trigger point) and extracorporeal shockwave therapy (ESWT) — under a single-doctor model at launch.

We are hiring a Clinic Assistant to be the operational backbone of that clinic: chaperoning and assisting the doctor through procedures, keeping the treatment room and stock in order, and running the front desk and claims. This is a hands‑on hybrid role suited to someone who wants clinical exposure alongside real ownership of clinic operations, and who is comfortable being one of the first hires in a clinic that is still being built.

What you will do:

1. Clinical support and procedure assistance

• Prepare and turn over the consultation and procedure rooms between patients, including couch set-up, patient positioning and draping.
• Take and record vital signs, height, weight and basic measurements; prepare patients for assessment.
• Chaperone and assist the doctor during joint injections and trigger point procedures — laying up the trolley, aseptic preparation of the skin, passing consumables, and handling sharps safely.
• Assist with ESWT and other therapeutic sessions: equipment set-up, applicator and gel preparation, patient comfort and session logging.
• Monitor patients' post-procedure, elevate any adverse reaction to the doctor immediately, and document observations.
• Apply and change simple dressings, and provide post-procedure care instructions under the doctor's direction.
• Carry out decontamination and disinfection of instruments, and maintain the clinic's infection prevention and control routines.
• Segregate and dispose of clinical, sharps and cytotoxic waste in line with clinic SOPs and licensed‑collector requirements.
• Assist with specimen labelling, packing and hand‑over to the reference laboratory, and chase outstanding results.
• Support the doctor in keeping the clinic ready for MOH / HCSA inspection — checklists, logs, temperature records and emergency trolley checks.
  

2. Inventory, dispensing and stock control

• Own day-to-day inventory for medical consumables, injectables, dressings, PPE and general clinic supplies: maintain par levels, raise purchase orders, receive goods and reconcile delivery orders against invoices.
• Run cycle counts and a full periodic stock-take; investigate and report variances.
• Manage expiry using first‑expired‑first‑out rotation; quarantine and document short‑dated, damaged or recalled stock.
• Maintain the cold chain for temperature‑sensitive items — daily fridge temperature logs, calibration checks and excursion reporting.
• Assist with dispensing under the doctor's supervision: pre‑packing, labelling, and second‑checking against the prescription before hand‑over to the patient.
• Keep records for prescription‑only and controlled items in line with HSA and clinic requirements, including receipt, usage and disposal logs.
• Track consumable usage per procedure type so the clinic can cost procedures accurately, and flag stock trends or supply risks to IHG management.
• Liaise with suppliers and service vendors on orders, shortages, back‑orders, returns and equipment servicing schedules.
  

3. EMR, front desk and claims

• Clinic EMR / CMS — register patients, verify identity and contact details, schedule and reschedule appointments, maintain accurate clinical and billing entries, and keep the daily appointment list clean.
• The clinic runs Plato. Candidates experienced on any other Singapore clinic management or EMR system will be trained on ours.
• Prepare and submit MediSave, MediShield Life and CHAS claims where applicable; monitor rejections and resubmit promptly.
• Handle corporate, insurer and third‑party administrator billing — verify letters of guarantee, prepare invoices and follow up on outstanding accounts.
• Take payment, issue receipts, reconcile daily collections and cash float, and prepare the daily takings report.
• Obtain and file PDPA consent, manage medical record confidentiality, retention and safe disposal.
• Answer calls, WhatsApp and email enquiries professionally; triage urgent clinical questions to the doctor rather than answering them directly.
• Support patient recall and follow‑up for injection courses, ESWT packages and review appointments.

4. Patient experience and clinic operations

• Set the tone at the front desk — greet every patient by name, manage waiting time expectations, and keep the reception and clinical areas clean, stocked and presentable.
• Help refine and document clinic SOPs; suggest workflow improvements.
• Support opening and closing routines, equipment checks and end‑of‑day security.
• Take on ad hoc duties reasonably required as the clinic grows.

What we are looking for

• Minimum GCE 'N' / 'O' Level or equivalent; Nitec / Higher Nitec in Nursing, Healthcare or a WSQ Healthcare Support qualification is an advantage.
• At least 1–2 years in a Singapore clinic, specialist practice, day surgery or healthcare setting as a clinic assistant, patient service associate, healthcare assistant or similar.
• Practical competence in a clinical support role — vital signs, aseptic technique, chaperoning, instrument handling and infection control.
• Hands‑on experience with at least one clinic EMR / clinic management system, and confidence learning a new one quickly.
• Proficient in insurance claims — preparing and submitting claims, verifying letters of guarantee and pre‑authorisation, coding and supporting documentation, tracking rejections and resubmissions, and following up outstanding balances with insurers, third‑party administrators and corporate clients.
• Working knowledge of MediSave, MediShield Life and CHAS claim submission, or demonstrable ability to pick it up fast.
• Demonstrated ownership of stock or inventory duties — ordering, stock‑take, expiry control.
• Accurate with numbers and records; comfortable reconciling cash and claims daily.
• Fluent written and spoken English.
• Dependable, discreet with confidential information, and calm with anxious or in‑pain patients.

Compensation and benefits

• Basic monthly salary: S$2,600 – S$3,000, set within the band according to experience, certification and claims/EMR proficiency. Reviewed annually.
• Performance bonus — discretionary, based on individual performance.
• Medical and dental — outpatient medical and dental coverage for the employee.
• Annual leave — up to 14 days depending on grade and length of service, plus full statutory sick, hospitalisation and parental leave entitlements.
• Training — sponsored certification and paid course time for role‑relevant training, including BCLS+AED renewal.
• CPF — employer contributions in accordance with the CPF Act.