Clinic Assistant / Patient Care Coordinator

EKT SURGERY PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Benefits offered by this job

On-the-job training

Career growth opportunities

Competitive salary

Friendly team environment

Job summary

EKT Surgery PTE. LTD. in Singapore is seeking a friendly clinic administrator to be the first point of contact for patients and to ensure a smooth, welcoming patient experience. You will handle registration, scheduling, billing, and coordination with the medical team, with training provided as needed.

The role emphasizes excellent service, strong communication, and meticulous administrative tasks in a growing specialist surgical practice.

Qualifications

• GCE 'O' Level, 'A' Level, NITEC, Higher NITEC, Diploma or equivalent qualification.
• Prior experience in a medical or specialist outpatient clinic preferred; training can be provided.
• Friendly, patient and service-oriented, with good communication and interpersonal skills.
• Organized and able to multitask effectively.
• Comfortable using computers and learning electronic medical record and clinic management systems.

Responsibilities

• Welcome patients and assist with registration, appointment scheduling and general enquiries.
• Manage phone calls, messages and patient correspondence in a friendly and professional manner.
• Coordinate investigations, referrals, hospital admissions, surgical bookings and follow-up appointments.
• Handle billing, payment collection, insurance claims, Medisave claims and other administrative documentation.
• Maintain accurate patient records using the clinic management system, ensuring patient confidentiality.
• Assist with medication dispensing under appropriate supervision and clinic protocols.
• Manage clinic supplies, medications and consumables, including stock checks and ordering.
• Support the surgeon and clinic nurse with day-to-day administrative and operational needs.
• Maintain a clean, tidy and welcoming clinic environment.
• Work closely with the team to ensure smooth clinic operations and a high standard of patient service.

Skills

Customer service

Communication skills

Multitasking

Organized

Team player

Computer literacy

Insurance knowledge

Education

Diploma or equivalent

Tools

EMR software

Clinic management system

Job description

About the role

As an important member of our small, close-knit team, you will be the first point of contact for many of our patients, helping to create a warm and welcoming environment while ensuring a smooth and pleasant patient experience. This is a great opportunity for someone who enjoys interacting with people, takes pride in providing excellent service and would like to grow with a specialist healthcare practice.

Key responsibilities

• Welcome patients and assist with registration, appointment scheduling and general enquiries.
• Manage phone calls, messages and patient correspondence in a friendly and professional manner.
• Coordinate investigations, referrals, hospital admissions, surgical bookings and follow-up appointments.
• Handle billing, payment collection, insurance claims, Medisave claims and other administrative documentation.
• Maintain accurate patient records using the clinic management system, ensuring patient confidentiality.
• Assist with medication dispensing under appropriate supervision and clinic protocols.
• Manage clinic supplies, medications and consumables, including stock checks and ordering.
• Support the surgeon and clinic nurse with day-to-day administrative and operational needs.
• Maintain a clean, tidy and welcoming clinic environment.
• Work closely with the team to ensure smooth clinic operations and a high standard of patient service.

About you

GCE 'O' Level, 'A' Level, NITEC, Higher NITEC, Diploma or equivalent qualification.

Prior experience in a medical or specialist outpatient clinic is preferred, although training can be provided for suitable candidates.

Friendly, patient and service-oriented, with good communication and interpersonal skills.

Organized, meticulous and able to multitask effectively.

Responsible, dependable and able to work independently as well as part of a team.

Comfortable using computers and learning electronic medical record and clinic management systems.

Positive attitude, willingness to learn and ability to adapt to a growing practice.

Experience with insurance claims, Medisave and surgical or hospital coordination would be an advantage.

About us

We are a specialist general surgical practice in Singapore focusing endoscopy, advanced laparoscopic, and robotic procedures.

Benefits

• A friendly, supportive and collaborative working environment.
• Opportunity to be part of the founding team of a new specialist surgical practice.
• On-the-job training and opportunities for professional development.
• Opportunities for career growth as the practice expands.
• Competitive salary commensurate with experience and qualifications.