Customer Service Executive

Oriental Remedies East Coast; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Staff discounts on TCM services

Job summary

Oriental Remedies East Coast is seeking a patient-focused team member to provide comprehensive administrative support, schedule appointments, maintain medical records, and handle cashiering in a busy clinic.

You will engage with patients, contribute to sales, educate on services, assist in promotions, and help ensure smooth daily operations while upholding excellent service standards in a fast-paced environment.

Qualifications

• No prior experience necessary; training provided.
• Preferably 1–2 years in sales within retail/healthcare.
• Experience in healthcare/clinic/massage/spa settings is a plus.
• CIDESCO/ CIBTAC / WSQ/ ITEC qualifications are advantageous.

Responsibilities

• Provide administrative support including registration, scheduling, medical records, and cashiering.
• Attend to customer inquiries and deliver service to maximize sales, satisfaction, and retention.
• Engage with patients, follow up, monitor treatments to support recovery goals.
• Maintain accurate treatment records and support day-to-day clinic operations.
• Perform Electro-Lymphatic Therapy (ELT) to enhance patient health.
• Coordinate with physicians to develop treatment plans and dispense medications as prescribed.
• Educate patients about clinic products and services.
• Package and label medications.
• Sanitize and maintain cleanliness of treatment rooms and equipment.
• Achieve monthly sales targets without hard selling.
• Assist in monthly/quarterly promotions and propose growth strategies.

Skills

Customer service

Sales

Communication

Team player

Education

CIDESCO

WSQ

ITEC

Job description

Job Responsibilities

• Provide administrative support, including registration, scheduling appointments, maintaining accurate patient medical records, and cashiering.
• Attend to customer inquiries, deliver top-notch customer service and build sustainable relationships with patients to maximize sales, customer satisfaction, and retention.
• Connect with patients, follow-up, monitor and continuously access patients’ treatments throughout their recovery process to help them achieve the desired results.
• Maintain detailed and accurate treatment records and support the clinic's day-to-day operations.
• Perform Electro-Lymphatic Therapy (ELT) to help patients enhance their overall health and wellness.
• Work with physicians to develop suitable treatment plans and dispense medication as prescribed for every patient.
• Educate patients about the clinic's products and services effectively.
• Perform the packaging and labeling activities of medications.
• Sanitize, maintain the tidiness and cleanliness of the treatment rooms and clinic equipment.
• Achieve monthly personal and company sales targets without hard selling.
• Assist in monthly or quarterly clinic promotional activities and propose new strategies for business growth.
• Perform any other ad hoc duties as assigned from time to time.

Job Requirements

• Candidates with no prior experience are welcome to apply (training will be provided)
• Preferably 1-2 years sales experience in the retail/healthcare industry preferred.
• Preferably candidates with prior healthcare/clinic/massage and spa setting experience.
• Candidates who possess relevant beauty and service-related qualifications such as CIDESCO/ CIBTAC / WSQ/ ITEC, etc., are a plus.
• Able to commence work immediately/on short notice would be a big plus.
• Possess great passion and interest in TCM or healthcare industry
• Able to adapt quickly to situations and comfortable working in a fast-paced environment
• Customer-focused, self-motivated, sales and service-oriented.
• Proactive, enthusiastic, independent, compassionate, and has a positive learning attitude.
• Good team player with excellent interpersonal and communication skills.
• Candidates with relevant experience and proven track record will be considered for a senior position.

Job Highlights

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Attractive and Good Commissions Entitlement
5. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.