Clinic Consultant

ORIENTAL REMEDIES EAST COAST PRIVATE LIMITED; Singapore; On-site; SGD 24,000 - 36,000; Full time

Benefits offered by this job

14 days annual leave

Birthday Leave

FREE TCM services and discounts

Attractive commissions

Job summary

ORIENTAL REMEDIES EAST COAST PRIVATE LIMITED is seeking a compassionate individual to provide administrative support and excellent customer service in a TCM clinic. Responsibilities include patient registration, scheduling, and performing Electro-Lymphatic Therapy.

This role is ideal for those passionate about healthcare, with opportunities for training and career advancement. Candidates should possess excellent communication skills and adapt quickly to a fast-paced environment. The company values diversity and offers great employee benefits.

Qualifications

• Candidates with no prior experience are welcome to apply; training will be provided.
• Preferably 1-2 years of sales experience in retail or healthcare.
• Ability to adapt quickly and work in a fast-paced environment.

Responsibilities

• Provide administrative support, including patient registration and scheduling.
• Attend to customer inquiries and deliver excellent service.
• Perform Electro-Lymphatic Therapy (ELT) to enhance patient wellness.

Skills

Customer service

Sales

Interpersonal skills

Communication

Adaptability

Education

Relevant beauty and service-related qualifications (CIDESCO/CIBTAC/WSQ/ITEC)

Job description

Job Responsibilities

• Provide administrative support, including registration, scheduling appointments, maintaining accurate patient medical records, and cashiering.
• Attend to customer inquiries, deliver top‑notch customer service and build sustainable relationships with patients to maximize sales, customer satisfaction, and retention.
• Connect with patients, follow‑up, monitor and continuously access patients’ treatments throughout their recovery process to help them achieve the desired results.
• Maintain detailed and accurate treatment records and support the clinic's day‑to‑day operations.
• Perform Electro‑Lymphatic Therapy (ELT) to help patients enhance their overall health and wellness.
• Work with physicians to develop suitable treatment plans and dispense medication as prescribed for every patient.
• Educate patients about the clinic's products and services effectively.
• Perform the packaging and labeling activities of medications.
• Sanitize, maintain the tidiness and cleanliness of the treatment rooms and clinic equipment.
• Achieve monthly personal and company sales targets without hard selling.
• Assist in monthly or quarterly clinic promotional activities and propose new strategies for business growth.
• Perform any other ad hoc duties as assigned from time to time.

Job Requirements

• Candidates with no prior experience are welcome to apply (training will be provided)
• Preferably 1‑2 years sales experience in the retail/healthcare industry preferred.
• Preferably candidates with prior healthcare/clinic/massage and spa setting experience.
• Candidates who possess relevant beauty and service‑related qualifications such as CIDESCO/ CIBTAC / WSQ/ ITEC, etc., are a plus.
• Able to commence work immediately/on short notice would be a big plus.
• Possess great passion and interest in TCM or healthcare industry
• Able to adapt quickly to situations and comfortable working in a fast‑paced environment
• Customer‑focused, self‑motivated, sales and service‑oriented.
• Proactive, enthusiastic, independent, compassionate, and has a positive learning attitude.
• Good team player with excellent interpersonal and communication skills.
• Candidates with relevant experience and proven track record will be considered for a senior position.

Job Highlights

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech‑enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Attractive and Good Commissions Entitlement
5. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work‑life balance/harmony

DIVERSITY

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job‑matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation‑wide manpower and skills upgrading initiatives.

By applying for this role, you consent to ORG’s PDPA and e2i’s PDPA.