Clinic Operations Leader - Private Specialist Clinic

SALOHEALTH MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

SALOHealth Management is seeking a Clinic Manager to oversee daily operations at a private specialist clinic in Singapore. You will coordinate patient flow, staffing, and service delivery while leading a team of clinic assistants and administrative staff.

Responsibilities include overseeing billing, insurance and claims, inventory, and compliance with MOH/HSA/PDPA. Strong leadership and excellent communication are essential for ensuring high-quality patient care.

Qualifications

• Diploma or degree in business, healthcare management, nursing, or related field.
• At least 3 years in clinic operations or healthcare admin.
• Experience in a private specialist clinic is advantageous.
• Familiar with clinic management systems like Plato and claims processes.
• Strong leadership, organizational, problem-solving, and conflict-resolution skills.
• Excellent communication and patient-centered interpersonal skills.
• Proficient in English; additional languages helpful.

Responsibilities

• Oversee patient registration, appointment scheduling, queue management, and patient flow.
• Coordinate staffing and workflows across shifts to ensure smooth daily operations.
• Manage recruitment, rostering, onboarding, training, and performance reviews for clinic assistants and administrative staff.
• Promote teamwork, accountability, and high standards of patient service.
• Oversee billing accuracy, payment collection, and daily financial reconciliation; manage insurance and MediSave claims where applicable; follow up on rejected or delayed claims.
• Manage procurement and stock levels for medications and supplies; monitor expiry dates and coordinate equipment servicing.
• Ensure MOH, HSA, PDPA compliance; support audits and quality improvement initiatives.
• Handle patient enquiries and complaints; work with doctors to resolve concerns.

Skills

Leadership

Communication

Problem-solving

Interpersonal

Customer service

English fluency

Education

Business/Healthcare degree

Tools

Plato

Job description

SALOHealth Management is seeking a Clinic Manager to oversee daily operations at a private specialist clinic in Singapore. You will coordinate patient flow, staffing, and service delivery while leading a team of clinic assistants and administrative staff.

Responsibilities include overseeing billing, insurance and claims, inventory, and compliance with MOH/HSA/PDPA. Strong leadership and excellent communication are essential for ensuring high-quality patient care.