Senior Clinic Operations Leader — AWS & Bonus

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 56,000 - 67,000; Full time

Benefits offered by this job

AWS (13th month)

Variable bonus

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking an experienced Clinic Operations Manager to oversee daily clinic operations, patient flow, and registration at Orchard/Caldecott. You will drive efficient scheduling, queue management and service quality across shifts.

Lead frontline staff, manage recruitment, rostering and training, and handle billing, insurance claims, and MediSave subsidies. Ensure MOH/HSA/PDPA compliance and maintain accurate records and SOPs.

Qualifications

• Diploma or Degree in Business Administration, Healthcare Management, Nursing or a related discipline.
• Minimum 3 years of relevant experience in clinic operations, healthcare administration or a supervisory role within the healthcare industry.
• Familiarity with clinic management systems, preferably Plato, as well as insurance and healthcare claim processes.

Responsibilities

• Oversee daily clinic operations, including patient registration, appointment scheduling, queue management and patient flow.
• Ensure smooth and efficient clinic operations across different shifts.
• Identify areas for improvement and implement operational procedures to enhance efficiency and patient experience.
• Lead and supervise clinic assistants and administrative staff.
• Handle staff recruitment, rostering, performance management and training.
• Provide guidance and support to ensure the team delivers quality patient service.
• Oversee daily billing, payment reconciliation and financial administration.
• Manage corporate panel and insurance claims, as well as government healthcare subsidy schemes such as MediSave.
• Oversee procurement, inventory and stock control of medical supplies and medications.
• Monitor medication expiry dates and ensure proper stock management.
• Coordinate maintenance and servicing of medical equipment.
• Ensure clinic operations comply with MOH regulations, HSA requirements and PDPA.
• Maintain proper documentation and ensure adherence to healthcare policies and procedures.
• Handle patient enquiries, feedback and complaints professionally.
• Resolve service-related issues and implement improvements to enhance patient satisfaction.

Skills

Clinic operations leadership

Team leadership

Billing & claims administration

Inventory & equipment management

Regulatory compliance

Patient relations & service quality

Education

Diploma or Degree in Business Administration

Tools

Plato

Job description

The Supreme HR Advisory Pte. Ltd. is seeking an experienced Clinic Operations Manager to oversee daily clinic operations, patient flow, and registration at Orchard/Caldecott. You will drive efficient scheduling, queue management and service quality across shifts.

Lead frontline staff, manage recruitment, rostering and training, and handle billing, insurance claims, and MediSave subsidies. Ensure MOH/HSA/PDPA compliance and maintain accurate records and SOPs.